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1st Line Support Agent /Field Technician

Edge Executive Search | Johannesburg, Gauteng | ZA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Edge Executive Search with the position of 1st Line Support Agent /Field Technician - Edge Executive Search which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information 1st Line Support Agent /Field Technician - Edge Executive Search below matches your qualifications. Good Luck: D

A Telecoms company in Johannesburg North specialising as an Internet Service provider is recruiting a 1st Line support agent / Field Technician. Requirements…...

A Telecoms company in Johannesburg North specialising as an Internet Service provider is recruiting a 1st Line support agent / Field Technician.

Requirements:
  • Attend to incoming client inquiries via phone, email, and ticketing system
  • Troubleshoot technical issues relating to Data, VOIP, Firewalling
  • Create and manage support tickets to ensure matters are attended to promptly
  • Guide clients through troubleshooting steps using remote desktop tools
  • Escalation of ISP issues to Technicians and Management
  • Take proactive measures to monitor client systems, networks and services for performance issues
  • Provide training and guidance to clients
  • Adherence to SLAs and contract
  • Strong communication, well-spoken, professional
  • Solid ISP - VOIP, Data, and Firewall experience
  • Great telephone etiquette
For more information please contact: Kimberley Craig

Information :

  • Company : Edge Executive Search
  • Position : 1st Line Support Agent /Field Technician
  • Location : Johannesburg, Gauteng
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the 1st Line Support Agent /Field Technician job info - Edge Executive Search Johannesburg, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies 1st Line Support Agent /Field Technician job info - Edge Executive Search Johannesburg, Gauteng in 01-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 01-05-2024

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