Contact Centre Agent

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Fidelity Services Group with the position of Contact Centre Agent - Fidelity Services Group which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Contact Centre Agent - Fidelity Services Group below matches your qualifications. Good Luck: D

To provide superior service to internal and external customers via all contact channels and all media. Customer Service experience in a Call Centre environment… MAIN PURPOSE OF JOB: To provide superior service to internal and external customers via all contact channels and all media. QUALIFICATION & EXPERIENCE:
  • Matric
  • Customer Service experience in a Call Centre environment would be advantageous
  • Computer literacy essential (MS Word, Excel, Outlook, Listener)
Responsibilities and Duties: 1. Quality of Service
  • Offer solutions to client issues and concerns via all contact channels and all media e.g. trouble shooting with technical queries
2. Productivity of Service
  • Maintain schedule adherence
  • Aim for first time contact resolution
3. Business Intelligence Management
  • Note details of all customer interactions on applicable systems
4. Customer Database management
  • Action and update all customer requests on Listener
  • Proactively maintain customer data
5. Escalation of client issues and concerns
  • Escalate Issues and Concerns appropriately, utilising correct business processes and systems
  • Take ownership of escalated queries, ensuring resolution and follow up with customers

SKILLS & OTHER ATTRIBUTES:

  • Excellent interpersonal skills
  • Excellent time management skills and ability to multi-task and prioritise work
  • Excellent communication and listening skills
  • Ability to work in a fast paced and high stress environment
  • Strong organisational and planning skills
  • Adaptability
  • Customer service orientated
  • Telephone Etiquette

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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Post Date : 2024-02-08 00:00:00