SALES MANAGER: NEW VEHICLES - RENAULT BRYANSTON (VIRTUAL)

Motus Renault Bryanston has an opportunity available for a NEW VEHICLE SALES MANAGER (Virtual).

The Sales Manager is fully responsible for managing the sales team, maximizing sales and profitability to achieve dealer and manufacturer targets and online sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process. The manager will play a pivotal role in overseeing the handling of digital leads and ensuring effective lead conversion within our fast-paced environment.

The Sales Manager is fully responsible for managing the sales team, maximizing sales and profitability to achieve dealer and manufacturer online targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the online sales process.

Key Duties and Responsibilities:

• Lead, mentor, and manage a team of sales reprentives handling digital leads from various sources.
• Develop and implement strategies to enhance lead conversion rates while maintaining exceptional customer service standards.
• Monitor team performance metrics, analyse data, and provide regular performance feedback and coaching to team members.
• Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
• Developing the necessary sales organization to meet sales and profitability objectives.
• Ensuring optimum stock of vehicles on premises.
• Ensuring cost control to budget within the department.
• Ensure adequate product display material is available.
• Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
• Monitor financial performance of sales department weekly.
• Ensure that customer complaints are dealt with timeously and effectively.
• Ensure that vehicle is delivered according to OEM quality and safety standards.
• Ensure that departmental customer satisfaction/ expectation targets are met.
• Ensure direct and indirect costs remain within Company prescribed parameters.
• Ensure that Sales Executives receive new model launch training.
• Establish the staffing levels and the training required to achieve sales objectives.
• Ensure that all floorplan activities are monitored.
• Ensure stock level is kept within company policy requirements.
• Maximize sale of back-end products.

Experience and Knowledge Required:

• A minimum of 5 years vehicle sales experience within the motor vehicle industry. Relevant experience in virtual new car sales is essential.
• Prior experience in a virtual sales management role; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective online sales processes and systems, and to ensure achievement of business sales objectives is preferred.
• A previous successful track record in sales is required.
• Knowledge & understanding of OEM target management and variable margin programmes required.
• Prior experience in Renault sales or similar brand - highly desired.
• Sales compliance management experience is required.

Qualifications Required:

• Senior Certificate (Grade 12)
• A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.

Other Requirements:

• Valid, unendorsed drivers license and the ability to competently and legitimately drive.
• Computer literate: MS Office and dealer lead management system.
• Knowledge of dealership policies and procedures.
• Knowledge of competitive motor industry.

Skills/ Competencies:

• Proven track record of successfully leading team to meet or exceed performance targets.
• Strong understanding of virtual sales management processes, customer journey, and conversion techniques.
• Communication (spoken and written business communication).
• Interpersonal skills (building rapport
• Sales management and marketing skills, knowledge and experience in the retail automotive context is necessary.
• Business acumen/ commercial astuteness
• Relationship management with OEM and other relevant stakeholders.
• Customer service management

Personal Attributes:

• Professional
• Highly results driven and orientated
• Highly self-motivated and constantly driven to achieve more.
• Highly resilient and able to maintain a positive outlook.
• Ethical
• Calm under pressure; able to keep emotions under control.
• An adapter; someone who can adapt their interpersonal style to suit different people or situations.
• A team player
• Reliable