Senior Specialist - Middle Office

Description

Senior Specialist – Middle Office – Cape Town

Summary of the position

The Senior Specialist - Middle Office will be responsible for all aspects relating to the delivery for the start of day portfolio and reporting validation; system reconciliation; and client query support & resolution to specific clients. The Senior Specialist - Middle Office will combine their operational capabilities from all administrational departments into one function, while demonstrating a client focused ethos.

Outline of main duties and responsibilities

The main responsibilities of the role will be:

• Be responsible for the validation, correction and dissemination of revised reporting for portfolios which are priced through overnight batches;
• Deliver high standards of service quality to specific clients in accordance with agreed external and internal Service Level Agreements;
• Maintain and develop strong and trusted relationships within the different operational teams and maintain a high standard of quality output;
• Develop and maintain strong and trusted relationships with clients;
• Be open to non-standard working hours as the team will need to operate from 04h30 am as well as on Saturday mornings and public holiday mornings;
• Demonstrate technical and interpersonal skills;
• Work closely with managers and senior managers across all operational areas ensuring a seamless end to end operational model;

Skills and experience required

The successful candidate will:

• 3-5 years’ work experience in Asset Administration, and a minimum of Bachelor’s degree;
• Solution orientated & strong problem solving skills;
• Practical hands-on approach and the ability to ‘get things done’;
• Strong business acumen with excellent numeracy and a logical and analytical approach;
• Strong technical knowledge of the Apex processes with a good understanding of the upstream and downstream impact and risks;

Critical competencies for success:

• Acts with a ‘one firm’ mentality, ensuring first class delivery and client service on a holistic basis;
• Consistent excellent performance;
• Dedicated to meeting the internal and external deadlines;
• Acts with the client in mind;
• Ability to work in fast moving environment;
• Embraces complexity to deliver simplicity and value;
• Strong Communication skills (written and verbal);
• Ability to work across operational areas, without a ‘silo’ mentality;
• Flexibility to work based on operational requirements, which may result in non-standard working hours.

Personal characteristics:

• Reliable;
• Team player;
• Hard worker;
• Accountable;
• Motivated

Reporting structure

The Senior Specialist – Middle Office will report to the Manager – Middle Office

Remuneration level

Remuneration will be market related and commensurate with experience and seniority. In addition, the successful candidate will receive a competitive benefits package and be eligible to participate in the firm-wide discretionary bonus scheme.