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CUSTOMER SERVICE REPRESENTATIVE

Ciazcon Consulting | Johannesburg, Gauteng | ZA

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Define strategy formulation for Customer Care. Support evaluation of the business plan and align operational plans to ensure approved objectives are achieved....

CUSTOMER SERVICE REPRESENTATIVE Ciazcon Consulting Published July 3, 2024 Location Johannesburg, South Africa Category Customer Service / Reservations / Telecalling Job Type Full-time Description

Currently we are searching for a Customer Service representative for Johannesburg, South Africa.

Responsibilities of this Post:

  • Define strategy formulation for Customer Care.
  • Support evaluation of the business plan and align operational plans to ensure approved objectives are achieved.
  • Lead research and benchmarking as input into the development of the customer care strategy and obtain cross functional input - customer intelligence, forecast and applicable technical research.
  • Define the Customer Care Policy & Procedures based on the targeted customer service culture whilst considering operational requirements as well as safety and security of airport assets, aircraft, cargo, and passengers.
  • Analyse business plans and develop implementation plans.
  • Understand client’s strategy, operating model, and specific needs.
  • Gather benchmarks on competitor practises in the field; and customer behaviour and trends in order develop customer engagement programs.
  • Track and analyse engagement program action plans for the network.
  • Maintain and Implement key account framework.
  • Monitor success of engagement strategies and plans.
  • Develop differentiated stakeholder engagement programs.
  • Plan, schedule, coordinate and supervise subordinate activities to ensure efficiency and achievement of goals.

Requirements of this Post:

  • Bachelors degree.
  • Proven ability to handle a significant volume of data.
  • Exceptional attention to detail.
  • Advanced Excel skills.
  • Strong demonstrated verbal and written skills.

Information :

  • Company : Ciazcon Consulting
  • Position : CUSTOMER SERVICE REPRESENTATIVE
  • Location : Johannesburg, Gauteng
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the CUSTOMER SERVICE REPRESENTATIVE job info - Ciazcon Consulting Johannesburg, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies CUSTOMER SERVICE REPRESENTATIVE job info - Ciazcon Consulting Johannesburg, Gauteng in 03-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 03-07-2024

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