eCommerce Product Coordinator - Poetry

Were looking for a highly proactive and agile eCommerce Product Coordinator to take ownership of the day-to-day operations of our website(s). In this role, youll be responsible for managing the administrative process of product photography, ensuring seamless coordination between teams to deliver high-quality visuals. Youll also maintain the product catalogue, aligning it with marketing and promotional activity, while leveraging optimisation tools to enhance the customer experience. Collaborating closely with cross-functional teams, youll proactively source and update product-related content to drive engagement, conversions, and sales.

Success in this role demands a fast-thinking, detail-oriented team player who thrives in a dynamic, fast-paced environment. The ideal candidate will have a strong aptitude for eCommerce systems, embrace change with confidence, and push boundaries to improve our digital presence. If youre someone who takes initiative, adapts quickly, and isnt afraid to challenge the status quo, we want to hear from you!

Key Duties

• Set up and maintain product catalogues - including product names, descriptions, attributes, images, and videos.
• Manage website navigation - ensuring alignment with product assortments and brand strategies.
• Configure and manage campaigns, promotions, and launches - in line with agreed marketing and content calendars.
• Provide, check, and update product lists for relevant teams - to ensure accurate and aligned content as needed.
• Optimise website search and keywords - to align with customer expectations and drive conversion.
• Leverage AI and personalization tools - including sorting rules and product recommendations.
• Conduct regular QA and website audits - ensuring content is accurate, up-to-date, and of the highest standard.
• Respond to customer, internal, and external queries - troubleshooting issues effectively.
• Support user testing - for website enhancements and project implementations as needed.

Job Requirements

• Knowledge, Experience & Qualifications
  • At least 2-5 years experience in a similar position
  • Matric and related tertiary education in digital/ eCommerce
  • High-level understanding of web design and web analysis
  • Experience with eCommerce platforms, Google Analytics & SEO
  • Knowledge of digital marketing channels such as PPC, SEO, display & affiliate marketing
  • Proficiency in Microsoft Office Suite (specifically MS Excel)
  • Domain knowledge in eCommerce, retail, online advertising and/or analytics
• Competencies
  • Goal oriented and self-motivated - must be able to work independently with minimal supervision
  • Flexible and adaptable - must enjoy working in a fast-paced and at times challenging environment
  • Ability to work cross-functionally and with a wide range of individuals with different skill sets
  • Strong organizational, interpersonal, and communication skills (written and verbal)
  • Strong sense of ownership & responsibility - track record of performance meeting targets & objectives
  • ‘Can do positive attitude - eager to grow, learn and develop your skills
  • Decisive, structured and organised, with a keen eye for detail
  • Fast learner with a strong aptitude for systems
  • Passionate about online, digital, eCommerce, websites and UX

Please note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.