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GCC Quality Services Associate

TransUnion | Remote in Johannesburg, Gauteng | ZA

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information GCC Quality Services Associate - TransUnion below matches your qualifications. Good Luck: D

Important role in measuring the quality of TU Africa processes and support all policies, and laws that govern our business....

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What Well Bring:

We are seeking a Quality Assurance Representative II who will be an integral part of the Quality Assurance team. This associate will play an
important role in measuring the quality of TU Africa processes and support all policies, and laws that govern our business. The
associate will ensure work completed by TU or vendor associates working on behalf of TU is processed accurately with a direct emphasis on
risk mitigation

What Youll Bring:

ob Description

  • Ensure that all TransUnion and government guidelines, procedures and policies have been followed, and track levels of accuracy
  • Provides trend data to site management team
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Delivers actionable data to various internal support groups as needed

• Coordinates and facilitates call calibration sessions with necessary colleagues • Provides feedback to call center team leaders and managers

  • Prepares and analyzes internal and external quality reports for management staff review
  • Collaborates with onshore teams to discuss process efficiencies
  • Executes other duties as assigned

Impact Youll Make:

Requirements

  • Experience in a call center or quality services environment
  • Effective listening and communication skills (written and verbal) with strong focus on customer service and attention to detail
  • Capable of working independently in a remote setting
  • Ability to execute on decision making responsibilities
  • Knowledge of Microsoft Office products, with emphasis on Excel
  • Analytical, summarization, conceptualization and prioritization skills in a rapidly changing setting
  • Understanding of credit reporting laws is a plus

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep II, Consumer Quality Support

Information :

  • Company : TransUnion
  • Position : GCC Quality Services Associate
  • Location : Remote in Johannesburg, Gauteng
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the GCC Quality Services Associate job info - TransUnion Remote in Johannesburg, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies GCC Quality Services Associate job info - TransUnion Remote in Johannesburg, Gauteng in 02-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 02-05-2024

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