Client Services Consultant (Fixed-Term Contract)

Who we are? Sanlam Investment Group: The Sanlam Investment Group is uniquely equipped and positioned to deliver on its purpose of empowering generations to be financially confident, secure and prosperous. Through our vast in-house expertise and strategic partner networks, we can access all asset classes across the globe, private and public, actively and passively managed, to develop investment solutions that are in our clients best interests and have a positive impact on society. Backed by the Sanlam Groups balance sheet, the Sanlam Investment Group has a true competitive advantage in its ability to invest alongside clients, particularly in private markets where impact investing drives the agenda. The Sanlam Investment Group is one of the largest, most diversified financial services and investment firms in Southern Africa with assets under management and administration of more than R2 trillion. It is a B-BBEE level 1 contributor and one of the largest black-empowered asset managers on the African continent. Sanlam Collective Investments (SCI) Sanlam Collective Investments is the registered Collective Investment Scheme (CIS) Management Company for Sanlam and Sanlam Investments. As our MANCO, they expertly manage a platform for unit trusts and hedge funds, such as qualified investor hedge funds and retail investor hedge funds. They are regulated by the FSCA and play a risk management function, overseeing all regulatory reporting and post-trade compliance. Role Objective: The Client Services Consultant (CSC) primary objective is to provide exceptional customer service to clients in the SCI Client Enablement: Retail Services business. This role involves building and maintaining long-lasting relationships with clients and financial advisers, providing an exceptional experience and focusing on building trust and confidence. CSC will be the main contact for clients, providing them with prompt and precise information and addressing any issues or concerns they may encounter. What will make you successful in this role?

• Respond to client inquiries and requests via phone, email, and other communication channels.
• Provide accurate information about our products, services, and investments options based on their financial goals and risk tolerance.
• Monitor and analyse financial markets and provide clients with regular updates on investment performance.
• Resolve client complaints, client request and other issues through collaboration with other department in a timely and efficient manner to ensure seamless client experience.
• Keep up to date with industry trends and regulatory changes to ensure compliance with relevant laws and regulations.
• Collaborate with sales and marketing teams to support client acquisition and retention strategies.
• Actively participate in the organizations continuous improvement by analysing client data to identify trend (service-related failures) and proposing solutions to processes and areas for improvement in service delivery.
• Keep abreast of market trends and developments, as well as regulatory changes, and communicate relevant information to clients.
• Ensure that all client transactions are processed accurately and efficiently.
• Contribute to the development of client service policies, procedures, and best practices.
• Participate in industry events and conferences to promote the companys services and build relationships with clients.

Qualification and Experience:

• Degree or Diploma or Grade 12 with 2 to 3 years related experience.
• Bachelors degree in Finance, Economics, Investment Management, or related field
• Proficiency in Microsoft Office Suite

Knowledge and Skills:

• Investment Industry Knowledge
• Business knowledge and analysis
• Client Communication
• Compliance and Risk Management monitoring
• Reporting and Administration
• Strong analytical and problem-solving skills.
• Knowledge of collective investments schemes and financial markets

Personal Attributes Business insight - Contributing independently Decision quality - Contributing independently Self-development - Contributing independently Financial acumen - Contributing independently Build a successful career with us Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Being resilient - Contributing independently Collaborates - Contributing independently Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensure a thriving and sustainable business in South Africa. The Groups Employment Equity plan and targets will be considered as part of the selection process.