Host

Host
(11739)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Job Summary

The role of a Hostess is primarily to assist the Manager in providing excellent customer service and to meet greet and seat all guests who dine in the restaurant. Attention to detail is imperative and a Hostess must be able to multi task, prioritize and remain calm under pressure. A flexible attitude is expected while following company Procedures and Standards. Knowledge of food and beverage service is required and meets service standards and procedures of restaurant.

Key Duties and Responsibilities

• Present oneself in a way that enhances guests overall experience, by adding life and energy to the outlet.

• Other duties, of a reasonable nature, will be required of you from time to time at your Manager’s discretion:

• Completion of Reception Duties at the start of the shift.

• Greeting guests warmly, yet professionally.

• Assist guests at check in when required.

• Show guests to their table / sushi bar / lounge bar.

• Answer the phone demonstrating correct telephone etiquette.

• Check on table return times and communicate information to the Manager.

• Check on available tables and communicate information to the Manager.

• Help to bus and reset tables when required.

• Completion of final duties at the end of the shift found in duties manual.

• Cover the Restaurant Reservations when required to do so.

• Keep the Manager updated on the reservation, guest satisfaction and special requests.

• Receive and attend to guest’s needs in the outlet.

• Serves food and beverage to guest according to prescribed service standards and procedures of restaurant service with emphasis on speed and accuracy.

• Cleans and maintains equipment, tools, fixtures, service area, and door area and menu folders in the outlet assigned.

• Maintain and update the outlet’s reservation book and guest history book.

• Assist the Manager in recording the daily sales, cover count report and total drinks sold from the outlet.

• Report any unusual incident, guest complains, lost and found, breakage and losses, equipment and fixture break down to the Manager.

• Attend pre-meal briefing and de-briefing daily and the F & B Staff Meeting monthly.

• Attend all meetings and training sessions organized by Resort Management for the staff.

• Responsible for cost saving on guest supplies, food supplies, electricity, water etc.

• Keep informed of all pertinent details concerning the Hotel, events in the city, activities and promotions in the outlets and in the Hotel.

• Maintain cleanliness in the door area, the reception stand, menu folders and any advertising collateral in the outlet.

• Prepare requisition for flowers and newspaper supplies ensuring availability if required by the outlet.

• Maintain the par stock of menu folders and advertising collateral in the outlet.

• Take note of anniversaries, birthdays and special dates for regular guests.

• Prepare requisition for amenities for guests celebrating a special occasion in the outlet and let the Manager to sign it.

• Prepare buffet place card, according to prescribed standard.

• Report to work in prescribed uniform and well-groomed.

• Report to the Manager at the start of shift to receive necessary instructions for the shift, side duties assigned, table reservation, menu changes, special menu, and availability of food and drinks and guest comments and complains.

• Checks the floor area and door area are clean.

• Checks all the menu folders are clean and distributed in the menu box.

• Check all advertising collateral are clean, accurate and properly set.

• Prepare and set up signage and directional for table reservation.

• Control the distribution of guests in the outlet, allowing the service attendants to clear and re-set tables.

• Capable of answering and providing accurate information to the gust concerning the restaurant, its products and services.

• Knowledgeable of all food and beverage items in the menu, special menu items or items on promotion, the ingredients, method of preparation, portion size and presentation.

• If necessary take food and beverage orders for the guest, re-confirms guest’s orders each time.

• Practice suggestive selling to boost outlet sales.

• Perform sequence of service in the outlet.

• Confirm satisfaction with the guest, and informs supervisor or manager immediately in case of guest complaints.

• Capable of operating all equipment in the outlet.

• Capable of handling guest complains professionally.

• Communicate with VIP guests, government officials and other important individuals in the performance of work and in promoting the outlet and Hotel.

• Establish and maintain good relations with employees within the department and between other departments.

• Provide assistance to colleagues within Food & Beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel

Reception & Desk Duties

These preparations are to be completed at the start of each shift before we open:

Duties

• Check through the Guest Connect system for any information which may be required for the guest reservations for the evening. (Third party payments etc.) .

• Waiter’s notes (for VIPs, Regulars or any Special Requests) have been done and organized into time order.

• Worldwide and personal business cards are arranged tidily and accessible to customers (never hand out personal business cards, these can only be given out by the relevant person).

• Cookbooks counted, on display and arranged neatly. (Reception Desk only)

• The Return Times Sheet is ready

• We have enough of the following: Pencils and sharpeners, Post-its, Cover up Tape and cello tape, Highlighters, Waiters Notes.

• The area surrounding the reception desk is clean and tidy (including the floor, walls and cloakroom).

• Photocopies of all relevant forms, which may be needed throughout the evening, are of a sufficient quantity.

• The phones and reception desk are wiped down and clean (you can use phone wipes provided for the phone receivers)

  
  

Restocking the different sheets at Reception

• Check the stock in each envelope every day.

• If anything is running low, ask to make copies in the F&B office.

• You must ensure you have all of the following: -

  • Waiters notes

  • Stationary

  • Menus

  • Trays

  • Codes for systems

  • Pens

    
    

Cleaning

• Ensure that both desks are clean and set up for service.

• Ensure that the menu box and the glass doors have been cleaned and polished.

  
  

End of Service Duties

When the door closes and the last reservation and walk in table is in, we start on our final duties.

Counting Up

• Fill in the diary and daily log.

• Fill out the sign-in sheet for the next day.

  
  

Completing the Diary

• List who worked on the door that evening, including M’D and hostess.

• How many guests were originally booked (on the blocking sheet)?

• How many guests we sat at the Sushi Bar?

• How many guests we sat in the restaurant?

• How many guests in the lounge?

• Walk in’s/ cancellations/ no shows

• List the names of the VIP’s and a brief description of who they are.

• List the names of the Regular guests.

  
  

Completing the Daily Log

• The daily log must be completed neatly and accurately using a black felt pen only. The daily log will be faxed to Nobu, therefore the information must be legible.

• You must include all the information which you have written in the diary.

• Ensure you have checked for spelling and content with the M’D before beginning the daily log.

  
  

Filling in the Sign in Sheet for the following day

You will be required to complete the sign in sheet for the following day. It is important that the sign in sheet is completed correctly to avoid staffing problems the next day.

• Take a blank sign in sheet from the blue folder at the M’D desk. Check that is it up to date (check with a Captain or Manager if you are unsure).

• Date it for the following day.

• Complete the shifts using the roster in the blue folder.

• Double check that you are writing in the correct day/date.

• If any names are missing or you are unsure as to an individuals’ rota please check with a Captain or Manager – do not leave it blank.

• Double check it before finishing.

  
  

Final Duties

• Deal with any lost property.

• Check that the business cards on display are arranged tidily.

• Tidy the stationary drawer.

• Restock the desk ready for the next shift.

• Tidy and clean the desk including wiping over the phone receivers.

Skills, Experience & Educational Requirements

• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.

• At least vocational diploma in any discipline.

• Minimum of 1 year in hospitality business. Fresh graduate is welcome

• Knowledgeable in various kinds of food and beverage.

• Computer literate

• Pleasant personality with good communication and interpersonal skills

  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.