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Banking Customer Care - Senior Process Associate - English - On Site Johannesburg

Genpact | Johannesburg, Gauteng | ZA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Genpact with the position of Banking Customer Care - Senior Process Associate - English - On Site Johannesburg - Genpact which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Banking Customer Care - Senior Process Associate - English - On Site Johannesburg - Genpact below matches your qualifications. Good Luck: D

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Banking Customer Care - Senior Process Associate - English - On Site Johannesburg! The Fraud Telephone Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients in resolving their issues. You will be required to analyze fraud data and identify potential fraudulent activities, answer inquiries and questions, handle complaints, troubleshoot problems and provide information related to product/services. Responsibilities The candidate will be responsible for managing all call assigned by the client within their working shift complying with the expected quality parameters, customer service levels as well to comply with the regular trainings and updates the client requires to operate seamlessly. The work scope includes, but is not limited to:
  • Servicing customers by answering product and service questions and advising about other products and services
  • Resolving product and service problems
  • Reviewing and making changes on customers account when needed
  • Handling complaints
  • Handling inbound and outbound calls
  • Adhering to compliance policy
  • Customer Service Oriented
Qualifications we seek in you! Minimum Qualifications
  • High school diploma
  • 85% English proficiency
  • Basic knowledge on Word, Excel
  • Basic knowledge on internet navigation
  • Flexibility - Schedules
  • B1 English Level Minimum
  • Relevant experience in a voice process
  • KYC Experience
Preferred Qualifications/ Skills
  • Background on Customer service (desired but not mandatory)
What can we offer?
  • Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
  • Work in a multicultural environment;
  • Various trainings (technical & soft skills);
  • Development opportunities in a growing multinational company;
In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

JobSenior Process Associate

Primary LocationSouth Africa-Johannesburg

ScheduleFull-time

Education LevelHigh School Diploma/GED

Job PostingJan 21, 2025, 4:32:19 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time


Information :

  • Company : Genpact
  • Position : Banking Customer Care - Senior Process Associate - English - On Site Johannesburg
  • Location : Johannesburg, Gauteng
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Banking Customer Care - Senior Process Associate - English - On Site Johannesburg job info - Genpact Johannesburg, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Banking Customer Care - Senior Process Associate - English - On Site Johannesburg job info - Genpact Johannesburg, Gauteng in 2025-01-23 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-01-23 | Expired Date : 2025-02-22

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