Call Centre Agent (ADMED)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Guardrisk with the position of Call Centre Agent (ADMED) - Guardrisk which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Call Centre Agent (ADMED) - Guardrisk below matches your qualifications. Good Luck: D

Introduction To service business partners and clients coming into the Admed front office, primarily through the inbound and outbound call centre. Additionally, provide support in mailbox coordination and data capturing areas when capacity constraints require. Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose To service business partners and clients coming into the Admed front office, primarily through the inbound and outbound call centre. Additionally, provide support in mailbox coordination and data capturing areas when capacity constraints require. Requirements

• Matric
• At a minimum, a certificate in customer servicing training or call centre skills AND administration skills
• Computer literate - basic computer skills knowledge and experience, specifically in MS Office
• Minimum 2-year inbound call centre experience
• Minimum 1-year administration experience
• Previous gap cover or medical scheme servicing or administration experience would be advantageous

Duties & Responsibilities

• Receive incoming calls into the Admed call centre during office hours in a professional and friendly manner.
• Handle telephonic membership, premium, and claims queries by accessing the Admed administration system.
• Manage difficult and/or irate callers courteously, politely, and calmly.
• Route queries that cannot be handled from the call centre to the relevant back office team members, ensuring timely resolution.
• Take and distribute messages to relevant team members promptly when necessary.
• Make outbound calls from the Admed call centre as needed and instructed.
• Ensure a high level of customer service when liaising with individual and corporate customers, intermediaries, binder holders, and colleagues.
• Support the mailbox team with overflow inbound emails when high email volumes necessitate.
• Efficiently manage complaints, ensuring every complaint is dealt with professionally.
• Assist with general and reasonable ad hoc administration requests as necessary across the Admed Division.
• Deliver the principles of Treating Customers Fairly (TCF) across all functions, with a specific focus on achieving TCF Outcome 6 (ensuring customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim, or make a complaint).

Competencies

• Excellent verbal, written and interpersonal communication skills
• Fully bilingual - ability to speak English and Afrikaans fluently
• Ability to professionally manage angry customers, listen to customers needs and communicate clearly with customers telephonically
• Results and solutions driven with a strong sense of responsibility and ownership
• Discipline, reliable and good time management skills
• Strong customer service orientation
• Strong administration skills - attention to detail and accurate
• Self-driven with an ability to work independently as well as to function effectively within a team
• The ability to remain interested and focused when repeating information
• Resilience and ability to work under pressure
• Willing to go beyond the normal working day to achieve target service levels
• Quick to learn

Information :

• Company : Guardrisk
• Position : Call Centre Agent (ADMED)
• Location : Sandton, Gauteng
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Call Centre Agent (ADMED) job info - Guardrisk Sandton, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Call Centre Agent (ADMED) job info - Guardrisk Sandton, Gauteng in 2025-03-06 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.