Retentions Agent (ADMED)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Guardrisk with the position of Retentions Agent (ADMED) - Guardrisk which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Retentions Agent (ADMED) - Guardrisk below matches your qualifications. Good Luck: D

Introduction To engage telephonically with members whose GAP cover policies have terminated, with the goal of retaining them as Admed clients. Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose To engage telephonically with members whose GAP cover policies have terminated, with the goal of retaining them as Admed clients. Requirements

• Matric
• FAIS accredited representative for Short-Term Personal Lines products FAIS Fit and Proper including RE5
• Computer Literacy (MS Word, Outlook and Excel)
• At least 1-year outbound call centre experience in sub-category Short-Term Personal Lines OR Health Service Benefits
• Knowledge of the local healthcare or gap cover industry and the client retention process would be advantageous

Duties & Responsibilities

• Telephonically contact customers whose cover has terminated or lapsed in the last 90 days to successfully retain them as direct clients.
• Propose cover options available to customers to prevent their policy cover from remaining terminated.
• To contact clients in arrears with policy premiums and to reach a payment agreement on how the arrears will be settled.
• To contact clients who request their policy to be cancelled and to attempt to retain them first before processing the policy cancellation in accordance with the cancellation protocols.
• Assist inbound customers who want to take cover directly from Admed (not through a broker).
• Provide excellent customer service and ensure that the principles of Treating Customers Fairly (TCF) are delivered across every function performed.

Competencies

• Excellent verbal, written, and interpersonal communication skills
• Fluent in English and Afrikaans
• Results and solutions driven, with a strong sense of responsibility and ownership
• Strong customer service orientation
• Self-driven, with the ability to work independently and effectively within a team
• Resilient and able to work under pressure
• Willing to go beyond the normal working day to achieve target service levels
• Organized and focused, with an eye for detail
• Quick to learn
• Adaptable and proactive
• Disciplined, with good time management skills

Information :

• Company : Guardrisk
• Position : Retentions Agent (ADMED)
• Location : Sandton, Gauteng
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Retentions Agent (ADMED) job info - Guardrisk Sandton, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Retentions Agent (ADMED) job info - Guardrisk Sandton, Gauteng in 2025-03-06 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.