CELCAT SUPPORT AGENT

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the AdaptIT with the position of CELCAT SUPPORT AGENT - AdaptIT which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information CELCAT SUPPORT AGENT - AdaptIT below matches your qualifications. Good Luck: D

Listing reference: adapt_000203 Listing status: Online Apply by: 3 April 2025

Position summary

Industry: IT & Internet Job category: Education and Training Location: Midrand Contract: Permanent EE position: Yes

About our company

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.

Introduction

The education division of Adapt IT is looking for a Celcat Support Agent to allow the education division to provide a support service to its clients as well as to ensure that it has skilled resources for support across the education spectrum. This includes support on the Celcat product range and ITS Integrator system.

Job description

PRIMARY RESPONSIBILITIES FOR THE ROLE

• Have a good understanding of processes at Higher Educational Institutions.
• Have a thorough understanding of the core Celcat Software modules utilised by Adapt IT clients in performing these client services.
• Knowledge on the add-on Celcat software modules will be advantageous.
• Maintain adequate knowledge of the software and business practices.
• Provide telephonic and/or email support as well as support via MS Teams to clients using the Celcat Software and ensure ongoing communication with regards to status and activity.
• Be able to analyse client requirements in terms of product development, project, and training requests.
• Assist with testing of software when required and advise on compliance.
• Assist with updating Celcat Software training manuals.
• Assist with the completion of Requests for Information/Requests for Proposal responses for the Celcat Software
• Assist with planning of the Celcat Africa User Group Conference.
• Assisting in evaluating controls and procedures at clients (not only from a system perspective) and making proposals as to improvements.

Ability to understand client data structures.

• Ability to analyse and interpret data.
• Have a good understanding of all other ITS Integrator modules and systems within the product set (e.g., Student Administration, Finance, HR etc)
• Be able to analyse client requirements in terms of product development, project, and training requests.
• Comply with all administrative, SLA and ISO requirements as published and as revised from time to time.
• Assist with marketing of products and services by way of assisting with system demonstrations, advising clients as to products and services available.
• Mentoring of juniors and new staff and the associated administrative functions related to this

Minimum requirements

DESIRED SKILLS, EXPERIENCE AND QUALITIES:

Education & Qualification

• An applicable undergraduate degree or diploma
• Proficient in MS Excel, MS Word and PowerPoint
• Knowledge of Visio and MS Projects will be an advantage
• A minimum of 3 years experience on the ITS Integrator system - Student Management System and
• At least a minimum of 3 years current experience actively using CELCAT Software
• Knowledge on any other Student, Financial or HR/Payroll system will be advantageous.

Relevant Skills, Knowledge & Experience

Communication Skills

• Sound interpersonal skills, creativity, and ability to mix with other people
• Sound communication skills
• Have a high standard of written English skills
• Ability to communicate with high-profile clients
• Excellent verbal ability, communication, negotiation, and presentation skills
• Ability to create, compose and edit written materials

Problem Solving and Analysis

• Ability to understand issues and make systematic and rational judgments based on the relevant information.
• Ability to take strategic decisions to mitigate medium/long term risks.

Driving Value

• Setting a culture of continuously striving for better performance
• Challenging the current state in order to seek real improvements

Leading People

• Ability to establish and maintain positive working relationships with key stakeholders and commercial enterprises to facilitate the accomplishment of the organisation goals
• Ability to influence or persuade others to gain acceptance or agreement of ideas and approaches
• Ability to maintain positive working relationships with all roles players of the organisation to allow for a culture of continuous improvement

Leading Self

• Integrity
• Self confidence
• Assertiveness
• Self-starter and quick learner
• Problem-solving and solutions orientation
• Must be organised
• Strong achievement orientation, determination, and tenacity
• Presentability

Information :

• Company : AdaptIT
• Position : CELCAT SUPPORT AGENT
• Location : Midrand, Gauteng
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the CELCAT SUPPORT AGENT job info - AdaptIT Midrand, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies CELCAT SUPPORT AGENT job info - AdaptIT Midrand, Gauteng in 2025-03-06 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.