Command Centre Supervisor - SecureFire

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Fidelity Services Group with the position of Command Centre Supervisor - SecureFire - Fidelity Services Group which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Command Centre Supervisor - SecureFire - Fidelity Services Group below matches your qualifications. Good Luck: D

Overall Purpose of the Job: The aim of a Command Centre Supervisor is to ensure the effective and smooth running of all aspects pertaining to the Command Centre and to ensure all staff provides superior service to all internal and external clients.

Requirements

1.1) Matric certificate or equivalent qualification.

1.2) Basic Life Support (BLS) qualification or First Aid Level 3 would be advantageous

1.3) Experience in: Fire or Medical or combined service in an operations call centre.

1.4) Fully computer literate (Outlook, Excel, Word, Whats App) and has the ability to work their way around and understand when being taught how to use other software programs

1.5) Has at least 2 years Control Room environment experience actively working as an Operator or evidence of such.

1.6) No criminal record (This will be verified)

1.7) Reliable and has sober habits.

1.8) Contactable references.

1.9) Preferably resides close to Midrand and surrounds.

1.10) Own transport or means of reporting for duty without delay.

2) Skills & Competencies

2.1) Behavioural Competencies

2.2) Critical Thinking

2.3) Self-discipline

2.4) Active Listening

2.5) Complex problem solving

2.6) Good planning and organizing skills.

2.7) Excellent telephone/radio, and computer skills

2.8) Excellent Observation and reporting skills

2.9) Good speaking skills, with clear pronunciation

2.10) Good judgment and communication skills with colleagues and responding staff.

2.11) Good administrative skills.

2.12) Should be able to interact with people in various emotional states

2.13) Ability to work efficiently under pressurized circumstances

2.14) Ability to record and process information accurately using computer skills

2.15) Must be able to effectively read maps and be familiar with surrounding areas

2.16) Ability to work as part of a team

2.17) Ability to work independently and with own initiative.

2.18) Motivated, effective and consistent personality

2.19) Excellent English written and verbal communication skills.

2.20) Effective computer typing skills as needed for work (e.g., Data Entry, Word processing, Email, Google Earth),

2.21) Ability to organize and coordinate work.

2.22) High degree of flexibility (working in changing environment)

2.23) Ability to focus and maintain concentration for extended periods of time.

2.24) Ability to accept constructive feedback regarding work performance.

2.25) A suitable candidate should have the ability to work under high performance pressure with exceptional multitasking skills.

3) Responsibilities

3.1) Promptly answers all incoming emergency calls, collects pertinent information from the caller, enters the required information into the CAD system.

3.2) Studies, maintains familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks

3.3) Ask vital questions to interpret / interrogate, analyze and anticipate the callers situation to resolve problems, provide information, dispatch emergency services, provide pre-arrival instructions or refer callers to other public emergency agencies.

3.4) Deliver on time communication to crews and partners

3.5) Maintain communication with dispatched units and update them.

3.6) Maintains and projects a positive professional attitude with the public and other professionals.

3.7) Creates and maintains accurate and well-organized records for documentation and retrieval purposes.

3.8) Performs other related duties as assigned by Supervisor or Manager.

3.9) Maintains confidentiality of all information.

3.10) Review of performed works end of week.

4) Additional Information

4.1) Please note that as part of this application process you will be required to attach a copy of your CV (MS Word/PDF) as well as certified copies of your qualifications.

4.2) Please ensure to attach your most updated versions of these documents as they will be used for shortlisting purposes.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Information :

• Company : Fidelity Services Group
• Position : Command Centre Supervisor - SecureFire
• Location : Midrand, Gauteng
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Command Centre Supervisor - SecureFire job info - Fidelity Services Group Midrand, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Command Centre Supervisor - SecureFire job info - Fidelity Services Group Midrand, Gauteng in 2025-03-06 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.