Call Centre Resource Planner

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Sanlam with the position of Call Centre Resource Planner - Sanlam which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Call Centre Resource Planner - Sanlam below matches your qualifications. Good Luck: D

Who we are! Sanlam Personal Loans (SPL) was established 23 years ago and is now part of a newly established Fintech business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market; at the same time provide a compelling career and development proposition that will enable them to realize their dreams. What will you do? The Resource Planner role situated in Diep River, CT (relocation future dated)is to ensure effective and efficient service delivery by planning and scheduling the call centre, ensuring that staffing levels are adequate to meet customer and operational demands. This involves using workforce management methodologies to align resources with forecasted business demands, maintaining operational resilience and meeting customer needs The incumbent reports into the Business Optimisation Department which enables the Contact Centre. The role works closely with all stakeholders, including Contact Centre Managers, to provide ongoing support and maintain smooth operations. Responsibilities include reporting, proactive follow-ups, and schedule analysis to ensure alignment with key planning deliverables What will make you successful in this role?

• Maintain a confidential approach
• Professional with a flexible, positive approach to work and change
• Good communication skills, clearly conveying information both verbally & written, and collaborating across teams
• Positive attitude towards customer service and continuous improvement
• Organised, detail driven with good time management skills
• Ability to plan, manage and prioritise own workload.
• Be proactive and able to work under own initiative
• Collaborative team player with a ‘can do attitude
• Able to work independently
• Analytical and logical thinking skills
• An aptitude to think creatively to solve problems within time constraints

Knowledge and Skills

• Knowledge of planning, scheduling and reporting.
• Understanding the importance of Workforce Management being up to date and accurate
• Flexibility to changing requests and timescales
• Good understanding of productivity levels
• Analysing and interpreting data to make informed decisions.
• High level of Microsoft Excel usage for report creation and data analytics
• Problem-solving telephony technological issues as they arise
• Ability to work within an organisation change environment.

Qualification and Experience

• Grade 12
• Proficient in MS Office, especially Excel and Word
• Required Minimum Work Experience
• Proven Experience with workforce management software and planning tools an advantage
• Minimum 3 years experience in a similar role within Contact Centre Environment
• A superior understanding of Call Centre Operations and productivity outcomes.
• Good insights into the dialer campaign management and strategy formulation.

Personal Attributes Decision quality - Contributing independently Resourcefulness - Contributing independently Optimises work processes - Contributing independently Builds effective teams - Contributing independently Build a successful career with us Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Being resilient - Contributing independently Collaborates - Contributing independently Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Information :

• Company : Sanlam
• Position : Call Centre Resource Planner
• Location : Bellville, Western Cape
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Call Centre Resource Planner job info - Sanlam Bellville, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Call Centre Resource Planner job info - Sanlam Bellville, Western Cape in 2025-03-10 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.