Customer Success Consultant

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the The Big Self Storage (Pty) Ltd with the position of Customer Success Consultant - The Big Self Storage (Pty) Ltd which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Success Consultant - The Big Self Storage (Pty) Ltd below matches your qualifications. Good Luck: D

Sales & Lead Conversion

Customer Success Consultant (CSC)

Location: On-site at Storage Facility (Tokai or Lansdowne)Reports to: Managing Director

Role Overview

The Customer Success Consultant (CSC) is responsible for driving revenue growth and operational efficiency at the assigned storage facility. This role focuses on converting leads into sales, delivering exceptional customer service, ensuring high retention rates, managing debtors, overseeing facility management, and providing performance reports. The CSC is ultimately accountable for the facilitys overall success.

Key Responsibilities

• Engage with prospective customers to convert leads into rentals.
• Conduct facility tours and demonstrate value propositions to customers.
• Maintain high conversion rates from enquiries to move-ins.
• Upsell and cross-sell storage solutions and related services.

Customer Service & Retention

• Provide excellent service to new and existing customers.
• Handle customer enquiries, complaints, and conflict resolution effectively.
• Develop and maintain strong customer relationships to drive long-term retention.

Debtors Management

• Monitor and follow up on overdue accounts to ensure timely payments.
• Implement and enforce credit control measures at the facility level.
• Liaise with the Debtors Administrator (DAM) on escalated collection matters.

Facility Management

• Ensure the facility is well-maintained, clean, and secure.
• Conduct routine inspections and report maintenance issues.
• Manage inventory of locks, packaging materials, and other retail items.

Performance Reporting

• Track and analyse sales, occupancy rates, customer feedback, and financial performance.
• Prepare weekly and monthly reports on facility performance.
• Identify opportunities for improvement and implement corrective actions.

Qualifications & Experience

• Minimum of 2 years in a sales, customer service, or retail management role.
• Experience in the self-storage, real estate, or hospitality industry is an advantage.
• Matric certificate required; additional sales or business qualifications are beneficial.

Remuneration Package

• Competitive Salary
• Performance-Based incentives

Required Skills & Competencies

• Strong sales and negotiation skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and take ownership of facility performance.
• Problem-solving mindset with a customer-first approach.
• Basic financial understanding for debtors and revenue management.
• Proficiency in Microsoft Office and CRM systems.
• Prepared to work a 5.5 day work-week

Job Type: Full-time

Pay: R9 000,00 per month

Work Location: In person

Application Deadline: 2025/03/31

Information :

• Company : The Big Self Storage (Pty) Ltd
• Position : Customer Success Consultant
• Location : Cape Town, Western Cape
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Success Consultant job info - The Big Self Storage (Pty) Ltd Cape Town, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Success Consultant job info - The Big Self Storage (Pty) Ltd Cape Town, Western Cape in 2025-03-10 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.