Operational Area Manager - Southern Suburbs, Cape Town

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Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a senior operational manager to join our Southern Suburbs team in Cape Town from 1 February 2025.

The Operational Management is responsible for overseeing the day-to-day running of the Units that make up the full Life Change program within the Southern Suburbs of Cape Town.

This position:

Reporting directly to the Chief Programmes Officer, the Operational Manager works closely with the Clinical Manager to ensure seamless delivery of services, operational efficiency, and alignment with U-turns mission and values in order to meet the outcomes of the programme. This is an exciting opportunity to help set up sites and streamline systems and processes that will support those journeying out of homelessness.

This position will require the successful candidate at least 5 years management experience, project development and implementation experience, networking skills and an orientation towards training and development of staff.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help people overcome homelessness we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy.

Our graduates enter the open market employment and show an above 85% long term success rate! We are actively working to expand to more locations in Cape Town and across South Africa.

Service Centres

U-turns Service Centres provide services to people living on the streets in order to prepare them for and to support them on a journey of change. This includes providing food and clothing (and in some cases access to a shower and a bed for the night), therapeutic and development based interventions, and recovery support for those struggling with addiction. The ultimate aim of the Service Centre is to prepare individuals to participate in our work-based rehabilitation programme.

Work-readiness programme

The work-readiness programme provides work-based rehabilitation and skills development training to prepare clients for integration into employment and the community. One day per week, each client attends a training day where they access group therapy delivered by an interdisciplinary team, individual counselling and input using a specially designed curriculum. This cycle of learning and application continues for as long as needed (average 18 months). Case-managers coordinate the intervention programme for the clients and work in close-collaboration with the worksite managers.

Transitional Accommodation

We run transitional accommodation enabling clients on Work-readiness to move into group homes when leaving homeless shelters. These homes are managed by a house-manager who, along with therapeutic staff and works-site managers assist clients along the full Life Change journey.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turns social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

Team Leadership

• Lead and manage operational team, fostering a culture of accountability and innovation.
• Coordinate closely with the Clinical Programme Manager to ensure that clinical and operational strategies align and that programme outcomes are met
• Alongside the clinical manager, facilitate communication between teams and departments to maintain a unified approach.

Staff management

• Participate in the appointment and onboarding of all new site managers (Service Centres, PDTs and Transitional Home) in your area.
• Provide direct line-management to Service Centre and Transitional House managers in your area (Appraisals, growth goals, performance management and disciplinaries)

Programme Implementation

• Oversee logistics, scheduling, and resource allocation to sites in your area
• Ensure all operational elements align with programme objectives and participant needs.
• Support continuous improvement of programme processes based on feedback and outcomes.

Operational Oversight

• Develop and implement operational systems, policies and procedures to ensure effective programme delivery.
• Appoint and train Health and Safety officers for each site and conduct regular audits to ensure compliance
• Conduct regular Risk assessments and work with teams to mitigate these.

Resource and Budget Management

• Manage budgets and ensure cost-effective use of resources for all programme phases.
• Oversee procurement, facility management, and other operational needs.
• Prepare detailed reports on resource usage and operational efficiency.

Compliance and Reporting

• Ensure compliance with organisational policies, legal standards and funding requirements.
• Compile and present operational reports to the Chief Programmes Officer and other stakeholders.
• Maintain accurate records and documentation for auditing and evaluation purposes.

Stakeholder Engagement

• Collaborate with community partners, local authorities, and service providers to enhance operational capacity.
• Represent U-turn at relevant meetings, events, and forums.

Expansion

• Under the direction of the CPO and Chief Business Development Officer, work alongside the Clinical and Social Enterprise managers to identify and set up new sites

Systems

• Use and Contribute to existing planning & record keeping systems to ensure continuous improvement of your areas of responsibility

Experience and Skills

• Strong organisational and problem-solving skills.
• Excellent interpersonal and communication skills.
• At least five years experience in management

Personal attributes

• Passion for U-turns mission and values.
• Strong leadership with a collaborative mindset.
• Adaptability and resilience in a dynamic, fast-paced environment.

Organisational Fit (where applicable)

• If in recovery - actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional - affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation - connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position should apply online at https://homeless.org.za/careers/ . The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will not be considered.

Job Type: Full-time

Application Question(s):

• How many years of Operational Management experience do you have?
• Do you have experience in leading and managing an operational team?
• How big was the team that you managed?
• Are you a licensed driver?
• What is your notice period?
• What is your salary expectation?

Expected Start Date: 2025/02/01

Information :

• Company : U-turn Homeless Ministries
• Position : Operational Area Manager - Southern Suburbs, Cape Town
• Location : Southern Suburbs, Western Cape
• Country : ZA

How to Submit an Application:

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