Discovery Connect - Operations Executive

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Business Unit: Discovery Connect Function: Management Date: 14 Mar 2025 Discovery Connect Operations Executive - Park Square office About Discovery Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. About Discovery Connect People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a clients first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business. Key Purpose The Operations Executive role forms part of the Discovery Connect Distribution Services (DCDS) team and reports to the Chief Executive officer and is responsible for providing leadership and managerial oversight to the Park Square office. The Operations Executive executes the sequence of activities necessary to ensure that optimal performance is achieved in Park Square office. Key Outputs

• Manage all day-to-day office logistics within Park Square (Facilities, office operations, health & safety)
• Ensure 95% floor occupancy is achieved month to month
• Ensure all sales teams are fully staffed according to head count requirements
• Actively participate in new candidate interviews to assess company fit and competency
• Drive and support Sales team performance to >95% of monthly targets
• Managing of any Risk and Compliance incidents
• Managing office expenses vs budget allocation
• Escalation points for safety and security incidents
• Collaborate with external stakeholders on: Maintenance, conflict resolution and event planning
• Providing support to DCDS (KZN), Team leaders and Sales managers on all people and office related matters
• Develop and implement a talent pipeline strategy for sales agents in KZN
• Implement initiatives as set by EXCO and DCDS Board.

Competencies

• Strong listening and communication skills;
• Work independently and as part of a team when required;
• Support management in achievement of team goals as well as company objectives;
• Efficient time management skills
• Attention to detail with quick implementation timeline
• Knowledge and Understanding of Business Procedures, Rules, Processes and Controls.
• Implementation of strategy and new ways of working
• Attention to detail;
• Ensures accountability and manages complexity
• Resilient
• Values differences
• Business insight
• Build an environment for optimal performance
• Have a bias for action
• Drives Results and is a Problem Solver

Qualification & Experience

• Recognised Degree
• 5 - 6 years experience within a managerial role
• Financial industry experience working with Discovery product portfolio. Life, Health, Insure, GAP, Bank, Invest, Vitality.
• Working with stakeholders across numerous initiatives and concurrent activities

EMPLOYMENT EQUITY The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Information :

• Company : Discovery Ltd.
• Position : Discovery Connect - Operations Executive
• Location : KwaZulu-Natal
• Country : ZA

How to Submit an Application:

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