Team Leader - Utilities Contact Centre

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the WNS Global Services with the position of Team Leader - Utilities Contact Centre - WNS Global Services which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Team Leader - Utilities Contact Centre - WNS Global Services below matches your qualifications. Good Luck: D

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

We are looking for self-motivated, results-orientated, mature individuals with sound leadership skills, to be responsible for driving performance and achieving the agreed KPIs, while building a positive, people-focused team environment.

Key responsibilities will include:

Driving Operational Excellence

Leading a team of Customer Service Associates to perform effectively against set targets/KPIs

Ensuring that all customer contacts/queries are managed in a proactive and timely manner in accordance with agreed SLA KPIsReviewing and managing each team members performance

Identifying and communicating barriers to performance/service delivery to the Deputy Manager

Ensuring adherence to Standard Operating Procedures and company policies

Team LeadershipKeeping the team informed of anything happening that may impact them

Establishing good rapport within the team and with other teamsHaving regular Team Meetings, as well as individual Status Sessions with each team member

Actively supporting the team to meet their deadlines and targets

Driving team-building initiatives and supporting company activities

Living the companys values in all day-to-day activities

Being a role model to the team

Supporting the team through periods of change

Learning & Development

Working closely with Operations Support, Training & HR to support the journey of new starters

Providing feedback and coaching to ensure that each team member has the skills and competencies to meet their performance targets

Ensuring that each team member has a Personal Development Plan

Attending all meetings and training as per client and company requirements to keep up-to-date all relevant client and company information

We are looking for individuals who:

Have:- A Matric Certificate, preferably with a relevant qualification in Business Administration and/or Management- A proven track record of 2 years experience in contact centre leadership/management, preferably in an outbound and collections context- Sound verbal and written communication skills in English-

A customer-centric approach to resolving user queries- Excellent interpersonal skills- A “can-do” attitude, high energy and drive- Proficiency in the following Microsoft packages (Word, Excel & Outlook)- Effective problem solving and decision-making skills- Sound team management & leadership skills- Strong administrative and organisational skills

Are:- Accountable and take ownership- Able to behave in a professional manner and with absolute discretion in all situations.- Able to resolve complex customer complaints or enquiries- Able to gather and analyse information- Agile and able to adapt to change quickly, in a fast-paced environment- Able to cope with pressures and setbacks- Able to manage and resolve conflict

Matric

Information :

• Company : WNS Global Services
• Position : Team Leader - Utilities Contact Centre
• Location : Cape Town, Western Cape
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Team Leader - Utilities Contact Centre job info - WNS Global Services Cape Town, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Team Leader - Utilities Contact Centre job info - WNS Global Services Cape Town, Western Cape in 2025-03-15 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.