Team Manager

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Sigma Connected Group with the position of Team Manager - Sigma Connected Group which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Team Manager - Sigma Connected Group below matches your qualifications. Good Luck: D

What being part of the Sigma Family means for you:

Team Manager

As a Team Manager, you will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on treating customers fairly. You will report directly to the Service Delivery manager.

Location: Diep River, Cape Town

Sigma Family

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. Thats why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

• ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...:

What Your Day-to-Day Will Look Like

You will coach and develop the team into a high-performance culture, and focus on staffing needs, productivity, and quality. You will manage employees by ensuring continuous communication, feedback, motivation, and Company Behaviours are being lived. You will guide and support your team in line with our Always Improving Performance Framework, to consistently achieve and exceed their KPIs, and support their ongoing development aspirations.

You will oversee various functions such as follow-up on attendance, coaching, and closing off any gaps relating to their KPIs. You will agree and set goals with team members for performance, quality and development with team members. You will focus on the career and skills development of team members. You will resolve people-related problems e.g. conflict of interest, absenteeism, and disciplinary matters. You will also drive the achievement of targets and consistently meet and exceed internal management and client service level agreements (SLAs). You will maintain high standards of professionalism and compliance, and you will address people-related challenges, such as attendance issues and disciplinary matters, swiftly and fairly, promoting a positive work environment.

What amazing People will bring to the role:

What Amazing people will bring to the role

You have strong technical ability and great leadership qualities. You have great knowledge of managing agent performance in line with Sigma policies and procedures to meet performance targets. You can manage utilization of staff in line. You can identify and remove performance barriers to meet performance targets.

You will manage the resolution of customer/ agent problems and complaints, you maintain up-to-date knowledge of developments in, products and services. You can coach, develop, and motivate direct reports. You manage the scheduling and performance of employees. You are competent in the use of Microsoft Office products. You are an existing Team Leader with 1-2 years of experience in a UK BPO Contact Centre environment.

Requirements:

• You have a Matric (Grade 12) or equivalent qualification
• You are an existing Team Leader with 1-2 years experience with Utilities in a UK BPO Contact Centre environment.
• You have Utilities experience
• You have technical and back-office experience
• You have a strong technical ability and can work independently.
• You are an excellent communicator with great leadership qualities.
• You can display a strong sense of resilience whilst under pressure
• You have a good command of the English language (written and verbal)
• You are confident and thrive in pressured environments

Simple and Straight Forward Recruitment.

We dont see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, well proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then dont wait and get applying!

Information :

• Company : Sigma Connected Group
• Position : Team Manager
• Location : Cape Town, Western Cape
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Team Manager job info - Sigma Connected Group Cape Town, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Team Manager job info - Sigma Connected Group Cape Town, Western Cape in 2025-03-20 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.