Non-Motor SOS Agent (JG10)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Sanlam with the position of Non-Motor SOS Agent (JG10) - Sanlam which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Non-Motor SOS Agent (JG10) - Sanlam below matches your qualifications. Good Luck: D

CAREER OPPORTUNITY This career opportunity is available in Non-Motor Claims department and the successful incumbent will bebased at HoE. WHAT WILL YOU DO? The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-AddedServices claims, assisting Brokers/Clients (Internal /External) with claim enquiries via various contact mediums.This role will also include the following:
  • Answering inbound calls and register claims telephonically, including emergencies and Value-AddedServices.
  • Follow compliance regulations for registration of claims that are not on the system, by creating an incidentand advise client of the disclaimer.
  • Natis checks/PDP checks/premium validations and various query types.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
  • Telephone Management
  • Being professional and answering the phone promptly always
  • Screen calls and manage incoming queries and complaints to client satisfaction and ensure that they areanswered and resolved within stipulated time frames.
  • Process STP (Straight Through Processing) claims.
  • Registration and loading of claims as per systematic requirements governed by the policy terms andconditions.
  • Servicing our clients including general routine calls, adherence to prompt responses on all verbal andwritten correspondence, general queries and claims management, monitoring and reviewing your dashboarddaily to action tasks in a prompt and efficient manner and relationship building.
  • Ensuring performance standards are met against KPIs and KPAs
  • Be flexible and available when needed.
  • Attending all training schedules as required
QUALIFICATIONS AND EXPERIENCE
  • Matric
  • At least 3 years experience in a contact centre environment
  • Preferred candidate to be bilingual (English and Afrikaans)
  • Excellent computer literacy - MS Office and Santam systems
  • Strong client service orientation
KNOWLEDGE AND SKILLS
  • Insurance Process Knowledge
  • Trauma handling skills
  • Computer literacy
  • Attention to detail and accuracy.
  • Problem solving skills.
  • Negotiation skills
PERSONAL ATTRIBUTES
  • Communicates effectively - Contributing dependently.
  • Decision quality - Contributing dependently.
  • Action orientated - Contributing dependently.
  • Optimises work processes - Contributing dependently.
CORE COMPETENCIES
  • Cultivates innovation - Contributing dependently.
  • Customer focus - Contributing dependently.
  • Collaborates - Contributing dependently.
  • Being resilient - Contributing dependently.
  • Drives results - Contributing dependently.
WHO WE ARE: Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We are about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a brief time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets. Please note that this appointment will be made in line with the Divisional Employment Equity targets.

Information :

  • Company : Sanlam
  • Position : Non-Motor SOS Agent (JG10)
  • Location : Johannesburg, Gauteng
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Non-Motor SOS Agent (JG10) job info - Sanlam Johannesburg, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Non-Motor SOS Agent (JG10) job info - Sanlam Johannesburg, Gauteng in 2025-03-20 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.


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Post Date : 2025-03-20 | Expired Date : 2025-04-19