Multi-lingual inbound support/sales agents

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Outsource-x with the position of Multi-lingual inbound support/sales agents - Outsource-x which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Multi-lingual inbound support/sales agents - Outsource-x below matches your qualifications. Good Luck: D

Job Description:

We are seeking highly motivated and customer-focused Multi-Lingual Inbound Support/Sales Agents to join our dynamic team. As a key part of our customer support and sales department, you will be responsible for handling inbound customer inquiries in multiple languages, providing exceptional service, resolving issues, and identifying sales opportunities. You will ensure that every customer interaction is positive, helpful, and drives customer satisfaction and loyalty.

Key Responsibilities:

• Customer Support:
• Provide exceptional inbound customer service in multiple languages, assisting customers with inquiries, product information, and troubleshooting.
• Act as the primary point of contact for customers across different regions and languages, ensuring consistent service quality.
• Resolve customer issues effectively by analyzing their needs and offering appropriate solutions or escalating to the relevant departments.
• Document customer interactions, ensuring all information is recorded accurately in the system for follow-up and future reference.
• Sales Support:
• Identify and pursue sales opportunities during inbound calls, offering appropriate products and services to meet customer needs.
• Upsell and cross-sell products and services by identifying potential customer requirements.
• Maintain knowledge of current products, promotions, and services to effectively answer inquiries and suggest relevant solutions.
• Meet or exceed individual and team sales targets and performance metrics.
• Multilingual Communication:
• Effectively communicate with customers in at least two or more languages, ensuring clear understanding and accurate information exchange.
• Tailor communication style to meet the needs of different customers while maintaining a high level of professionalism and empathy.
• Assist in the development and translation of customer-facing materials as needed.
• Team Collaboration:
• Collaborate with other team members to resolve complex issues, share knowledge, and improve customer experience processes.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Quality Assurance & Reporting:
• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
• Report customer feedback and suggest process improvements to enhance overall service and sales performance.

Qualifications:

• Language Proficiency: Fluent in at least two languages (e.g., German, Italian.). Additional languages are a plus.
• Customer Service Experience: Previous experience in customer support, sales, or a related field is preferred.
• Sales Skills: Ability to identify sales opportunities, upsell, and meet sales targets in an inbound support environment.
• Strong Communication Skills: Excellent verbal and written communication skills in multiple languages.
• Problem-Solving: Ability to analyze customer issues and provide effective solutions in a timely manner.
• Tech-Savvy: Comfortable using customer relationship management (CRM) systems and other support software.
• Cultural Awareness: Sensitivity to the diverse needs of customers from different backgrounds.

Desired Attributes:

• Strong work ethic and the ability to manage time efficiently.
• Ability to work independently and as part of a team.
• High attention to detail and organization skills.
• Positive attitude with a passion for helping others and enhancing the customer experience.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package (health, dental, vision, etc.).
• Opportunities for career advancement and development.
• Flexible working hours and remote work options (if applicable).
• Continuous training and professional growth.

How to Apply: If you are passionate about customer service, sales, and speaking multiple languages, we invite you to apply today by submitting your resume and cover letter to +27 76 865 5884.

Job Type: Full-time

Pay: From R15 000,00 per month

Work Location: In person

Application Deadline: 2025/04/15

Information :

• Company : Outsource-x
• Position : Multi-lingual inbound support/sales agents
• Location : Helderberg, Western Cape
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Multi-lingual inbound support/sales agents job info - Outsource-x Helderberg, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Multi-lingual inbound support/sales agents job info - Outsource-x Helderberg, Western Cape in 2025-04-02 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.