Order Processing Manager Gauteng Area Need to have Call Centre and IT knowledge

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Order Processing & Management: Oversee the receipt, processing, and fulfilment of customer orders through internal sales channels and EDI platforms. Ensure all orders are accurately entered into the system and processed within agreed service levels. Manage order modifications, cancellations, and returns while maintaining accurate records. Work closely with the warehouse and logistics teams to ensure timely order fulfilment and shipment. Monitor inventory levels and coordinate with supply chain teams to prevent stock shortages or overages. Electronic Data Interchange (EDI) Management: Maintain and manage EDI transactions, ensuring seamless integration between internal systems and external partners. Troubleshoot EDI-related errors and resolve issues in collaboration with IT and third-party providers. Monitor EDI system performance and recommend improvements to enhance efficiency. Ensure compliance with industry standards and customer-specific EDI requirements. Internal Sales & Customer Support: Act as the primary point of contact for internal sales order inquiries, providing timely responses and resolutions. Collaborate with the sales team to address customer needs, pricing discrepancies, and special order requests. Support internal teams with order status updates, backorder management, and issue resolution. Maintain accurate customer records and order history in the CRM or ERP system. Process Optimization & Reporting: Identify and implement process improvements to streamline order processing and EDI functions. Develop and maintain order management KPIs, providing regular reports on order accuracy, fulfilment rates, and EDI performance. Work closely with IT and operations teams to enhance system automation and integration. Ensure compliance with company policies, industry regulations, and customer requirements. 5+ years of experience in order management, internal sales, or a related role. Have strong knowledge of EDI systems and order processing workflows. Be proficient in ERP and CRM systems (SAP, Oracle, Microsoft Dynamics, or similar platforms preferred). Possess excellent analytical, problem-solving, and organizational skills. Have strong communication skills with the ability to work cross-functionally. Be detail-oriented with a focus on accuracy and efficiency. Have the ability to work in a fast-paced environment and manage multiple priorities Skills & Personal Attributes: Demonstrate leadership abilities, including the ability to lead a team and drive process improvements. Exhibit a strong customer focus, with a commitment to delivering excellent service to internal and external customers. Demonstrate adaptability, with the ability to navigate changing priorities and business needs. Possess a proactive mindset, taking initiative to identify and resolve potential issues before they escalate. Demonstrate a strong work ethic, being dedicated and accountable for responsibilities and deadlines. Have technical aptitude, with comfort working with digital systems, EDI, and automation tools. Exhibit a collaborative nature, working effectively across departments to achieve shared goals. Between 5 - 7 Years

Information :

• Company : Jobs4All
• Position : Order Processing Manager Gauteng Area Need to have Call Centre and IT knowledge
• Location : Johannesburg, Gauteng
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Order Processing Manager Gauteng Area Need to have Call Centre and IT knowledge job info - Jobs4All Johannesburg, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Order Processing Manager Gauteng Area Need to have Call Centre and IT knowledge job info - Jobs4All Johannesburg, Gauteng in 2025-04-02 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.