Administrator: Quality Control

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Momentum Corporate with the position of Administrator: Quality Control - Momentum Corporate which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Administrator: Quality Control - Momentum Corporate below matches your qualifications. Good Luck: D

Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose The purpose of the role is to bring about high-quality service by overseeing the quality of operational teams output and client interactions within an agreed SLA and to ensure exceptional service processing and effective execution of operational functions. Requirements Experience and Qualifications

• Grade 12 or Equivalent
• Minimum of 2 years of experience in employee benefits
• Quality Checking experience will be advantageous

Duties & Responsibilities Roles and Responsibilities

• Check and verify all financial and non-financial operational transactions including client interactions accurately and within the agreed turnaround times and service level agreements ensuring no daily backlog in quality queues.
• Identify and clearly note gaps in transactional processing performance or service delivery and give concise recommendation/feedback for corrections and improvements in service delivery on relevant platforms for immediate action by operations service consultants and to allow accurate reporting on upskilling and development to the operational management team.
• Contribute to the identification of business services process issues and development of solutions, escalating to the Quality Control Portfolio Manager to determine the best operational course of action.
• In collaboration with the Portfolio Manager implement and take joint accountability for the service response to the Momentum Corporation Operational business strategy.
• Contribute and ensure compliance to relevant legislation and risk mitigation strategies.
• Deliver on service level agreements to ensure that the overall client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Adopt a performance culture that exceeds service delivery expectations maintaining high quality output within service level agreement.
• Adopt a culture of accountability for personal, regional and cross regional queue management to ensure full turn-around time of quality control items is maintained.
• Understand impact of quality overall client experience.
• Take full accountability for personal management of own service standard delivery.
• Build strong relationships through providing consistent and accurate concise recommendation/feedback, expressing positive expectations to improve overall high quality client service experience.
• Exceed client expectation by adopting a cross regional team culture.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of operational process changes, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
• Check and verify all operational processes and client interactions timeously and accurately to avoid re-works and late processing penalties.
• Adopt a culture of excellence ensuring zero defects / errors in overall client experience from Momentum Corporate operational teams.

Competencies Competencies required

• Collaboration
• Customer orientation
• Impact and influence
• Accountability
• Adaptability
• Attention to detail
• Communication skills

Information :

• Company : Momentum Corporate
• Position : Administrator: Quality Control
• Location : Cape Town, Western Cape
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Administrator: Quality Control job info - Momentum Corporate Cape Town, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Administrator: Quality Control job info - Momentum Corporate Cape Town, Western Cape in 2025-04-07 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.