Technical Assistant - ASOC FM VAS / Switching

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Nexio with the position of Technical Assistant - ASOC FM VAS / Switching - Nexio which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Assistant - ASOC FM VAS / Switching - Nexio below matches your qualifications. Good Luck: D

SUMMARY AND PRIMARY OBJECTIVES, SCOPE OF WORK

Our client requires a technical operator to work within a fault management environment - looking after VAS / Core switching services in the Network Management Centre that currently deals with Event Management, Incident Management and Problem Management on a 24/7 basis,

ROLE AND RESPONSIBILITIES:

A Technical Assistant is responsible for the following:

• Monitoring of Radio elements 3G/ LTE /4G performance issues.
• Monitoring of Call performance and media gateway issues national and international.
• Attending to emails and telephone calls, reporting of faults and assign tasks to operational teams performing first line maintenance/remote fixing of faults related to the service degradation.
• Identify possible site problems and log and manage until resolved.
• Liaise with operational engineers and support teams to resolve faults to restore services.
• Event monitoring and dispatching of tasks to relevant teams.
• Service dashboard monitoring to detect outages or degradation of services
• Manage, track, and update open incidents with field technicians and/or third parties.
• Resolve incidents to resolution.
• Use/Analyze current available reports to resolve network faults
• Provide first line maintenance information and root cause analysis.
• Answer agreed percentage of voice calls and emails within allocated service time.

DELIVERABLES, KEY INDICATORS AND ACTIVITIES

A technical operator has the following deliverables:

• Dispatching of tasks to relevant teams.
• Liaise with relevant teams and provide support
• Improve performance towards the clients key performance indicators
• Adhere and follow incidents management process
• Manage expectations of third parties
• Ensure a mean to time to log (MTTL), mean time to dispatch (MTTD), mean time to restore (MTTR), mean time to close (MTTC) within allocated time.

• Matric/Grade 12 or NQF level 5 or higher (Essential)
• ICT or Telecommunications certification would be advantageous.
• Knowledge of event management (Essential)
• 2/3 years of experience performing in a fault logging or incident management environment (Essential)
• Knowledge and experience with various NMS will be Advantageous
• Knowledge and experience with various RAN NMS will be advantageous
• Knowledge in Application Performance Monitoring (Advantageous)
• Basic understanding of CDN international links (Advantageous)
• Experience working with call traces (Advantageous)
• Experience working with Remedy fault management system (Advantageous)
• Experience working with Power BI and other reporting platforms (Advantageous)

• Analytical
• The ability to work in a team and to be proactive around self-learning
• The ability to work under pressure and to tight deadlines
• Willingness to assist with additional tasks given to the team
• Interpersonal skills
• Good judgment skills
• Good communication skills
• Behavioral Traits such as attitude, motivation, and time management
• Basic MS office skills (Word /Excel/ Outlook)

• Most important, be prepared to perform in a 24/7 environment, shift work and overtime.
• Working hours will be allocated as per assigned operational roster.
• Must be able to report to different reporting lines simultaneously.

Email Application to

including the following.

• Updated CV
• Short motivation letter
• NOTE: G4S Background checks required (Credit/Criminal check)

Information :

• Company : Nexio
• Position : Technical Assistant - ASOC FM VAS / Switching
• Location : Bellville, Western Cape
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Assistant - ASOC FM VAS / Switching job info - Nexio Bellville, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Assistant - ASOC FM VAS / Switching job info - Nexio Bellville, Western Cape in 2025-04-14 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.