Operations Manager, Marketplace Compliance, SSA

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About the Role Local Operations team, in collaboration with regional and central teams, leads our vision, strategy, execution and tactics for their country Operations. Operations is all about running our business on the ground and helping earners get the most out of Ubers platform. South Africa mobility landscape is highly regulated. Compliance with legal and internal policy requirements is critical in building trust with regulators, earners and riders on the platform, and helps minimize the risk of disruption to the business. The Operations Manager role for Risk Operations is a unique opportunity to shape the tactics, policies and processes around earner access and eligibility experience and strive towards always having the right set of drivers and vehicles on our platform. The team is responsible for compliance to external regulations and internal policies, and to minimize operational risk on the platform. We are looking for an outstanding problem solver with a solid understanding of the ride-sharing business. The ideal candidate has a good track record of resolving underlying causes of complex, multifaceted, new, and often cross-functional problems. The candidate is expected to be a good communicator, and be able to demonstrate strong stakeholder management skills. What the Candidate Will Do

• Formulate tactics, implement and monitor the rollout of our operational risk strategy, frameworks, tactics and processes
• Lead cross-functional projects, collaborating closely with other functions including other verticals within Operations, Policy, Legal, Community Operations, Product, and Central Ops teams
• Proactively identify problems that scale, formulate solutions with the team and operationalise initiatives to mitigate risk and improve operational efficiency
• Help problem-solve complex business problems and act as a thought partner for Cross-functional teams
• Engage with Product and Technology teams to represent South Africa, prioritize feature improvements and design new products
Drive business decisions through analytical insights and customer empathy

What the Candidate Will Need

• Min 4 years of experience in operations, product, strategy or consulting
• Ability to take initiative and prioritise in a fast-paced work environment. You are comfortable dealing with uncertainty in a constantly-changing work environment.
• Strategic & operational problem solving and creativity
• Process improvement
• Data-driven decision making mentality and sound business judgement through strong analytical thinking and experimentation
• Solid communication and stakeholder engagement skills - you are able to rally people behind a common goal and easily generate consensus if youre facing push back
• A strong sense of ownership and user empathy

- Preferred Qualifications -

• SQL is highly desired. The role would require you to build your querying skills
• Previous experience in regulatory compliance or risk mitigation is a plus

Information :

• Company : Uber
• Position : Operations Manager, Marketplace Compliance, SSA
• Location : Johannesburg, Gauteng
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Operations Manager, Marketplace Compliance, SSA job info - Uber Johannesburg, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Operations Manager, Marketplace Compliance, SSA job info - Uber Johannesburg, Gauteng in 2025-04-16 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.