Customer Service Associate

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Concentrix with the position of Customer Service Associate - Concentrix which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Associate - Concentrix below matches your qualifications. Good Luck: D

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Job Description

Are you looking for an opportunity to jumpstart your career in the travel industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each others success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities. You will be working on-site from our vibrant Cape Town office where creativity meets innovative technology. All the while, you will become part of a community of likeminded individuals that that become friends for life. What you will do in this role

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLAs
• Proactively offer solutions to any issues or concerns that customers might face
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
• Your qualifications and experience

This Customer Support Advisor role at Concentrix is a great match if you:

• Must have 12 months international contact centre experience (Essential)
• 12 months international contact centre experience in airline environment (Advantageous)
• Matric
• Availability to work shifts between 07:00 and 01:00 (Essential)
• Ability to soft sell and convert a call to a reservation
• Proficient in English verbal communication
• Are self-motivated and highly responsible

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• A competitive monthly salary
• Incentives
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidised transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the companys EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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Information :

• Company : Concentrix
• Position : Customer Service Associate
• Location : Cape Town, Western Cape 8000
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Associate job info - Concentrix Cape Town, Western Cape 8000 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Associate job info - Concentrix Cape Town, Western Cape 8000 in 2025-04-16 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.