Officer: Key Accounts - Food and Health (re-advert)

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Officer: Key Accounts - Food and Health (re-advert) - SABS below matches your qualifications. Good Luck: D

About SABS

Working for the South African Bureau of Standards (SABS) opens the mind to the world around you. The South African Bureau of Standards offers diverse career paths in a dynamic environment that nurtures and recognises potential. Become part of our vision of being a trusted standardisation and business assurance solution provider of choice and join a team that fosters accountability, excellence and innovation in an inclusive workplace.

Purpose Statement

To contribute to the development and nurturing of key account relationships in order to maintain and maximise a medium and long-term value proposition to increase business scope.

• National Diploma / Diploma in Marketing, Sales, Business Administration or a related field (NQF Level 6)
• 3 years relevant work experience within a relevant Key Account - Food & Health sector environment
• Conformity assessment experience is advantageous

Functional Management

• Contribute to the development of and implement a sector-specific client engagement and retention plan in collaboration with the Lead: Sales and Business Development, Customer Services team and Operations Division.
• Establish and maintain sound relationships among key account customers through continuous and effective engagement.
• Ensure that all required documentation to initiate key account contracts are in place as per approved protocols.
• Facilitate successful key account relationships through on-site key account visitations in conjunction with Lead: Sales and Business Development and Manager: Sales and Business Development.
• Resolve all in scope client complaints that emanate from key accounts and refer out of scope complaints to the relevant function internally.
• Act as the main point of contact for all in scope and out of scope complaints, queries and requests for key accounts.
• Monitor and report on projected key account cost-to-benefit analysis, profitability analysis and cost-to-serve analysis in collaboration with the Lead: Sales and Business Development and Finance to ensure that actual spend remains within agreed limits.
• Proactively raise any early warning signs of challenges that could potentially threaten initiative / project execution or the key account relationship.
• Effectively expedite key account requests with the relevant department (for example Operations) to ensure prompt commencement of services.
• Communicate and collaborate with internal stakeholders to ensure that key accounts needs are met.
• Assist in the preparation of monthly reports that relate to key account progress, goals, and forecasts for account teams and stakeholders.
• Analyse key account trends and make recommendations for enhancing systems and procedures continuously.
• Develop a thorough understanding of key accounts needs and requirements and assist in preparing customized solutions in collaboration with Specialist: Upsell, Cross sell and On selling as well as the Specialist: Product, Solution, Client & Market Innovations.
• Maintain administration and accurate and updated records of all files and relevant key account documentation within scope of control.
• Plan, organise and coordinate relevant work duties as they relate to the functional unit.

Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
• Maintain compliance to customer satisfaction requirements in line with ISO, Accreditation and regulatory requirements.
• Adhere to all relevant laws, policies and Standard Operating Procedures (e.g., Code of Ethics, PFMA & National Credit Act, etc.) throughout the organisation.

Stakeholder Management

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisations reputation.
• Represent and participate in the organisations committees and task teams when required.
• Convene and attend meetings and present relevant information to stakeholders when required.
• Ensure the provision of excellent customer service as per service level agreements.
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries and complaints where required
• Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.

Information :

• Company : SABS
• Position : Officer: Key Accounts - Food and Health (re-advert)
• Location : Pretoria, Gauteng
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Officer: Key Accounts - Food and Health (re-advert) job info - SABS Pretoria, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Officer: Key Accounts - Food and Health (re-advert) job info - SABS Pretoria, Gauteng in 2025-04-19 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.