Administrative Officer: Postgraduate Studies Support (Post Level 10.1)

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Duties/Pligte The incumbent will be responsible for ensuring a high standard of service for the following functions:

• Assisting prospective and current students telephonically, personally and through email correspondence with broad-ranging postgraduate-related enquiries and ensuring timely responses.
• Scheduling online and in-person consultations with prospective and current students about, inter alia, progression pathways for further studies, etc., and /or referring them to the appropriate

services elsewhere on campus, as required.

• Providing a specialist Credential Evaluation Service to internationally qualified applicants to postgraduate programmes through Credential Evaluation Reports -

entailing document scrutiny of reviewed applicants credentials; verification of the authenticity of international qualification documents; evaluation of the credentials presented in relation to the requirements of the programme(s) of application; and provision of an eligibility recommendation to an appropriate level of study- to guide academic departments in their consideration of internationally-qualified applicants.

• Accurate and reliable record-keeping within the PGO and on the institutional student information systems.
• Effective determination and application of good practice and keeping abreast of ongoing developments in the field of international credential evaluation and international curriculums.
• Ongoing liaison with the Central Application Office (CAO); Centre for Student Administration (CSA), and Academic Departments to support postgraduate studies at the University.
• Presenting, inter alia, on subject matter related to international credentials and postgraduate administrative processes.
• Travelling on and between campuses as required, and representing the PGO at workshops and meetings, in-person and online.
• Issuing immigration documentation in response to offers made to international students selected for postgraduate programmes.
• Issuing of confirmation of studies documentation for students visa renewal.
• Undertaking any other duties or tasks as requested or delegated by the PGO line management.

Die posbekleër sal verantwoordelik wees om n hoë diensstandaard te verseker vir die volgende funksies:

• Hulpverlening aan voornemende en huidige studente via telefoon, persoonlik en deur e-poskorrespondensie met n wye verskeidenheid nagraadse verwante navrae, en die versekering van

tydige terugvoer.

• Beplanning van aanlyn- en persoonlike konsultasies met voornemende en huidige studente oor, onder andere, vorderingspaaie vir verdere studies, ens., en/of die verwysing van studente na die

toepaslike dienste elders op kampus, soos nodig.

• Verskaf n gespesialiseerde evaluasiediens aan internasionaal gekwalifiseerde aansoekers vir nagraadse programme deur middel van evaluasieverslae, met inbegrip van:

dokumentondersoek van aansoekers se kwalifikasies; verifikasie van die egtheid van internasionale kwalifikasiedokumente; evaluering van die aangebiede kwalifikasies in verhouding tot die vereistes van die program(me) waarvoor aansoek gedoen word; en die voorsiening van n geskiktheid-aanbeveling vir n toepaslike studievlak (graadprogram) ¿ om akademiese departemente te lei in hul oorweging van internasionaal gekwalifiseerde aansoekers.

• Akkurate en betroubare rekordhouding binne die NK en op die institusionele studente-inligtingstelsels.
• Effektiewe bepaling en toepassing van goeie praktyk en om op hoogte te bly van deurlopende ontwikkelinge in die veld van internasionale kwalifikasie evaluasie en internasionale kurrikulums.
• Deurlopende samewerking met die Sentrale Aansoekkantoor, Sentrum vir Studenteadministrasie (SSA), en akademiese departemente om nagraadse studies aan die Universiteit te ondersteun.
• Aanbieding van, onder andere, onderwerpe wat verband hou met internasionale kwalifikasies en nagraadse administratiewe prosesse.
• Reis op en tussen kampusse soos vereis word, en verteenwoordig die NK by werkswinkels en vergaderings, beide persoonlik en aanlyn.
• Die uitreiking van immigrasiedokumentasie in reaksie op aanbiedings wat gemaak is aan internasionale studente wat vir nagraadse programme gekies is.
• Die uitreiking van bevestiging van studies-dokumentasie vir studente se visumvernuwing.
• Verrig enige ander pligte of take soos versoek of gedelegeer deur die NK-lynbestuur.

Job Requirements/Pos Vereistes

• At least a Bachelors degree.
• At least three years relevant work experience.
• Knowledge of, and the ability to demonstrate understanding of, different tertiary education systems (including South African and international systems).
• Knowledge of a universitys postgraduate programme offering and understanding the postgraduate student life cycle and related processes.
• Strong administrative, organisational, technical, and interpersonal skills.
• Excellent communication skills, including both written and verbal proficiency in English.
• High attention to detail, efficient and well-organised.
• The ability to manage large volumes of administration, especially under pressure, and to maintain focus and motivation despite repetitive tasks.
• A self-motivated and independent work ethic, with the ability to prioritise multiple tasks and build professional relationships with a range of stakeholders.
• Resourcefulness and proactivity in addressing issues as they arise.
• Strong logical thinking and sound decision-making based on available and derived information.
• Excellent interpersonal skills, including a helpful, friendly, and client-centered approach, underpinned by a strong professional work ethic.
• Possessing and being prepared to demonstrate high-level computer literacy and proficiency in Microsoft Office, particularly Outlook, Word, Excel, and MS Teams.
• Sensitivity to cultural diversity.
• Willingness and ability to travel independently to represent the PGO and the Universitylocally and internationally.

• Minstens n Baccalaureusgraad.
• Minstens drie jaar se toepaslike werkservaring.
• Kennis van, en die vermoë om begrip te demonstreer van verskillende tersiêre onderwysstelsels (insluitend Suid-Afrikaanse en internasionale stelsels).
• Vertroud wees met `n Universiteit se nagraadse program aanbod en begrip van die nagraadse studentlewe-siklus en verwante prosesse.
• Sterk administratiewe-, organisatoriese-, tegniese- en interpersoonlikevaardighede.
• Uitstekende kommunikasievaardighede, insluitend beide skriftelike en mondelinge vaardigheid in Engels.
• Hoë aandag aan detail, doeltreffend en goed georganiseer.
• Die vermoë om groot volumes administrasie te hanteer, veral onder druk, en om fokus en motivering te behou ten spyte van herhalende take.
• n Selfgemotiveerde en selfstandige werksetiek, met die vermoë om verskeie take te prioritiseer en professionele verhoudings met verskeie belangegroepe te bou.
• Vindingrykheid en proaktiwiteit om probleme aan te spreek soos dit opduik.
• Sterk logiese denke en gesonde besluitneming gebaseer op beskikbare en afgeleide inligting.
• Uitstekende interpersoonlikevaardighede, met inbegrip van n behulpsame, vriendelike en kliëntgerigte benadering, onderbou deur ¿n sterk professionele werksetiek.
• Beskik oor, en die bereidwilligheid om, hoëvlak rekenaarvaardigheid en vaardigheid in Microsoft Office, veral Outlook, Word, Excel en MS Teams, te demonstreer.
• Sensitiwiteit vir kulturele diversiteit.
• Bereidwilligheid en die vermoë om selfstandig te reis om die PGO en die Universiteit plaaslik en internasionaal te verteenwoordig.

Recommendation/Aanbeveling

• A postgraduate qualification to support a deeper understanding of the demands of postgraduate studies, particularly research degrees.
• Experience with Stellenbosch Universitys Student Information System(s).
• Knowledge of one or more foreign languages, to assist in reading original-language international academic credentials.

• n Nagraadse kwalifikasie om n dieper begrip van die eise van nagraadse studies, veral navorsingsgrade, te ondersteun.
• Ervaring met die Universiteit Stellenbosch se Studente-inligtingstelsel(s).
• Kennis van een of meer vreemde tale, om hulp te verleen met die lees van internasionale akademiese kwalifikasies in die oorspronklike taal.

Information :

• Company : Stellenbosch University
• Position : Administrative Officer: Postgraduate Studies Support (Post Level 10.1)
• Location : Stellenbosch, Western Cape
• Country : ZA

How to Submit an Application:

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