2nd Line Support Technician

Customer Support : Act as the primary interface for client technical problems, resolve tickets, and provide on-site or remote support. Technical Expertise : Work with VoIP systems, network devices, servers, Active Directory, and advanced configurations like VPNs and failovers. Maintenance & Configuration : Install, troubleshoot, and maintain IT systems, including wireless devices, firewalls, and DNS servers. Mentorship & Oversight : Guide junior technicians, ensure standards are met, and assist in developing department policies. Preventative Maintenance : Conduct routine checks on client systems, resolve vendor issues, and perform system optimizations. Experience : At least 5 years of prior IT support experience. Hands-on expertise with VoIP, network setups, and server management. Certifications : CCNA, MTCNA, or MCSE certifications. Technical Skills : Proficiency in Linux and Windows servers, wireless and fiber solutions, advanced networking, and 3CX knowledge. Soft Skills : Strong analytical and problem-solving abilities, attention to detail, and the ability to handle stressful conditions. Other : Valid drivers license and own transport. Willingness to work overtime or be on standby as required. Between 5 - 7 Years

Information :

• Company : Virago Recruitment
• Position : 2nd Line Support Technician
• Location : Pretoria, Gauteng
• Country : ZA