Workforce Admin

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Advanced Call Center Technologies, LLC with the position of Workforce Admin - Advanced Call Center Technologies, LLC which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Workforce Admin - Advanced Call Center Technologies, LLC below matches your qualifications. Good Luck: D

Advanced Call Center Technologies is seeking Workforce Production Scheduler to join our team. We offer a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long term career?

Position Summary

Workforce Production Scheduler has the primary responsibility of managing forecast and schedules for assigned line of business to achieve key business objectives. The Workforce Analyst will review forecast and results, manage new and existing agent schedules, and work with operations teams to align schedules to business needs, while monitoring for opportunities to improve performance.

Essential Duties and Responsibilities

• Manages forecast and agent schedules for assigned business units

• Maintains close communication with operations partners and other WFM team members to ensure business objectives are met.

• Updates details on forecast and performance reports.

• Quickly escalates any technical or performance issues to appropriate operations and support teams.

• Evaluate data through questioning, probing, and reasoning for process improvements.

• Research and resolve dialer related inquiries from operations and other support teams

• Works with other WFM team members to ensure workload, shifts, and all functions are covered as required.

• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

• Is consistently at work and on time

• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Other duties as requested by management

Information :

• Company : Advanced Call Center Technologies, LLC
• Position : Workforce Admin
• Location : Johannesburg, Gauteng
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Workforce Admin job info - Advanced Call Center Technologies, LLC Johannesburg, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Workforce Admin job info - Advanced Call Center Technologies, LLC Johannesburg, Gauteng in 2025-01-09 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.