Collections Agent

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Virgin Active South Africa (Pty) Ltd with the position of Collections Agent - Virgin Active South Africa (Pty) Ltd which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Collections Agent - Virgin Active South Africa (Pty) Ltd below matches your qualifications. Good Luck: D

Your Purpose.... The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.

• To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
• Do the best work of your life by enabling experiences that help people live an active life
• To make exercise irresistible
• To focus on giving members an irresistible experience

Duties and Responsibilities....

• To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
• Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence
• It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family
• Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
• Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered

Minimum Requirements....

We cant live without…

• Matric or equivalent qualification
• Up to 3 years experience as collections agent/representative or similar sales role
• Proven track record of successfully meeting collections budgets preferably over the phone
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Must be able to converse, read and understand English
• Excellent communication and interpersonal skills
• Must be resilient to handle customer rejection
• An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently - from the phone to email
• Ability to be polite and compassionate without lacking confidence

Wed like you to have…

• Customer centric focus
• Must display empathy and ability to build rapport
• Quality must be your key focus in delivering the result
• Must have excellent influencing skills
• Must be able to manage objection and be able to resolve calls
• Must be able to work independently
• Must be a good team player and treat the team with respect

Wed love you to have…

• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Information :

• Company : Virgin Active South Africa (Pty) Ltd
• Position : Collections Agent
• Location : Cape Town, Western Cape
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Collections Agent job info - Virgin Active South Africa (Pty) Ltd Cape Town, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Collections Agent job info - Virgin Active South Africa (Pty) Ltd Cape Town, Western Cape in 2025-01-23 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.