Technical Operations Manager (Non-Life)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Guardrisk with the position of Technical Operations Manager (Non-Life) - Guardrisk which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Operations Manager (Non-Life) - Guardrisk below matches your qualifications. Good Luck: D

Introduction Manage and coordinate the claims operations and market conduct to ensure alignment with the Guardrisk framework, while effectively leading and managing the claims and market conduct teams. Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose Manage and coordinate the claims operations and market conduct to ensure alignment with the Guardrisk framework, while effectively leading and managing the claims and market conduct teams. Requirements

• Bachelors degree in business management/ law and or related qualification (essential)
• Regulatory Examination (RE5) certificate (desirable)
• Risk Management certificate (desirable)
• 3 - 5 years experience in Operations/ Claims/ Client Service environment (essential)
• 2 - 3 years claims management experience (essential)
• Commercial, Corporate and Assets Insurance Technical experience with a proven track record (essential)
• Knowledge in industry-specific regulations and standards such as Financial Advisory and Intermediary Services (FAIS), Financial Sector Conduct Authority (FSCA), and Compliance Monitoring and Enforcement (CMS)

Duties & Responsibilities

• Manage and oversee internal projects, focusing on automating procedures and improving team processes.
• Liaise with attorneys, loss adjusters, assessors, and investigators in ensuring fair outcomes.
• Manage the relationship between Guardrisk Group and the cells/administrators in relation to claims management processes.
• Facilitate Market Conduct Culture training sessions to raise awareness amongst clients.
• Consolidate and submit monthly claims and complaints reports (i.e., Conduct of Business Return Report) and any adhoc reports to the Head.
• Oversee the management of claims and market conduct operations on the cells captive business and where required.
• Draft reports and provide feedback to business at various management platforms and forums.
• Perform an annual review and audit of the client-based programme to ensure compliance.
• Manage client query processes by accurately tracking and resolving escalated queries, leveraging them as opportunities to improve client service and enhance business processes.
• Effectively manage team performance to achieve business objectives, providing feedback, coaching, and recognition to drive individual and collective success.
• Monitor team performance and turnaround times by ensuring they meet operational deliverables in accordance with service level agreements (SLAs).
• Drive a culture that guides best practices, fosters continuous learning, improvement, and cohesiveness, promoting a dynamic and collaborative work environment.
• SupportControl the budget and cost savings initiatives within the business.

Competencies

• Excellent interpersonal skills
• Strong leadership and management abilities
• Good analysis, judgement skills and attention to details
• Excellent interpersonal and communication skills
• Good problem-solving skills
• Customer focused
• High level of reliability and accountability

Information :

• Company : Guardrisk
• Position : Technical Operations Manager (Non-Life)
• Location : Sandton, Gauteng
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Operations Manager (Non-Life) job info - Guardrisk Sandton, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Operations Manager (Non-Life) job info - Guardrisk Sandton, Gauteng in 2025-01-09 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.