Club Experience Manager East London

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Virgin Active South Africa (Pty) Ltd with the position of Club Experience Manager East London - Virgin Active South Africa (Pty) Ltd which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Club Experience Manager East London - Virgin Active South Africa (Pty) Ltd below matches your qualifications. Good Luck: D

• To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable

• To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day

• The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.

• Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
• Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
• Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
• Manage access and usage of the facilities in all areas

• Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
• Facilitate effective communication channels for member inquiries and concerns.
• Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.

• Implement the established wellness philosophy and ensure all member experiences reflect this vision.
• Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.

• Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
• Collaborate with facilities management to address any issues affecting member experience.

• Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
• Collaborate with facilities management to address any issues affecting member experience.

• Encourage social interaction among members to build a strong community within the club.
• Identify opportunities for partnerships with local wellness organizations to enhance member offerings.

• Monitor Service delivery through setting performance standards.
• Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
• Report regularly on the success of implemented initiatives to leadership.

• Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
• Onboarding and retention of people.
• Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.

• Matric\grade 12 qualification
• Qualification in sports management, health and wellness, business administration or related field advantageous
• Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment
• Proven experience in digital engagement platforms
• Proven experience in managing member experiences, activations and events
• Background in wellness programs, community engagement or similar initiatives
• VASA Product Academy or Product Qualification
• Proactive Solution orientation
• Train the Trainer VASA

Wed like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in peoples lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Information :

• Company : Virgin Active South Africa (Pty) Ltd
• Position : Club Experience Manager East London
• Location : East London, Eastern Cape
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Club Experience Manager East London job info - Virgin Active South Africa (Pty) Ltd East London, Eastern Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Club Experience Manager East London job info - Virgin Active South Africa (Pty) Ltd East London, Eastern Cape in 2025-02-28 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.