Academic Operations Manager

Eduvos is looking to employ the services of an Academic Operations Manager to be based at any of our 12 national campuses on a full-time basis

Type of position:

• Permanent

Purpose of the position:

• To manage the academic administration department at a portfolio of campuses, as well as a specific project portfolio focused on improving the efficiency and effectiveness of academic administration processes and systems.

Minimum qualification:

• Honours degree or post graduate diploma (Business Management and Project Management preferable)

Experience:

• Minimum five years experience in the higher education environment with five to ten years managerial experience At least one to two years experience in a planning capacity at a higher education institutio

Responsibilities:

As the Academic Operations Manager, you will primarily be responcible for:

Accountable for the aggregate performance of a portfolio of campus academics administration departments (quality and quantity of daily delivery of results that relate to academic administration):

• Assessment administration
• Graduation administration support
• Enrolment administration (or advice?) related to access, RPL or exclusion)
• CAT, RPL or qualification change application administration
• Providing student information to stakeholders (e.g. @risk students)
• Faculty, student and alumni query and issue resolution
• Academic progression planning

Accountable for a specific project portfolio focused on improving the efficiency and effectiveness of academic administration processes and systems

Portfolio one: Academic Operations Processes (excluding Assessment processes) - role focuses on ensuring seamless and efficient academic operations through process optimisation

Portfolio two: Assessment Processes (role focuses on ensuring the smooth and efficient handling of all marking processes)

Portfolio three: Data Management (role focuses on ensuring the accuracy and integrity of data within academic operations - although AO is not the point of entry for student data, the quality and accuracy of data has a direct impact on the key processes administered by AO, including timetables and assessments)

Functional competencies:

• Good working knowledge of spreadsheets (preferably Excel)
• Ability to interpret data and statistics that provide insights on trends to inform decision making
• Ability to collate, interpret and report on data
• Knowledge of compliance / adhering to policies and procedures
• Knowledge of quality assurance/enhancement frameworks, especially in the Higher Education context
• Knowledge of the Higher Education regulatory environment, the National Qualifications Framework, and Council of Higher Education guidelines
• Knowledge of data entry and manipulation, data visualizations and dashboard creation with strong attention to detail
• Knowledge of academic systems, learning management systems and Microsoft Dynamics
• Good understanding of CHE criteria as it relates to assessments
• Relevant policies from CHE and SAQA (assessments and QA)

Behavioural competencies:

• Action orientation
• Leadership
• Collaborative relations and teamwork
• Effective communication
• Analysing and problem solving
• Innovation, adaptability and change
• Planning and organising
• Resilience and coping with pressure and setbacks
• Commercial and entrepreneurial approach

Information :

• Company : Eduvos
• Position : Academic Operations Manager
• Location : South Africa
• Country : ZA