Agent Call Centre

At Premier, we recruit and invest in our employees for the long term. We believe that our growth depends on us having the right people with the right skills and the right attitude. We have a high-performance environment that attracts like-minded people who want to be their best every day and in doing so we grow together. The Agent Call Centre will be responsible to Receive inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints.

• Matric

• 1 year of previous experience working on excel.
• Communication-written, verbal
• Problem-solving
• Numerical ability
• Innovation/Continuous Improvement
• Teamwork
• Accountability
• Organizational Understanding
• Proactive thinking
• Confident and outspoken to fit teams culture.
• Good people skills.
• Well-spoken.

• Ensure processing of orders as needed to ensure in full deliveries and build and maintain good customer relationships.
• Deliver customer services in line with agreed processes which includes but is not limited to:
• Ordering and variance follow up on exceptions and outstanding orders.
• Returns minimization.
• Identifying in-store merchandising issues and reporting this to the manager
• Keeping accurate records as needed for the business per customer.
• Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
• Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
• Identify “on hold customer” orders and “price exceptions” and escalate to manager.

Information :

• Company : Premier
• Position : Agent Call Centre
• Location : Durban, KwaZulu-Natal
• Country : ZA