Associate Director

Job Title:

Associate Director

Job Description

Were on the hunt to find the type of leader wed all come to if the world was ending, could this be you? If youre a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining our vibrant business as Head of Operations in Durban could be your calling. Ideal Candidate Profile:

• This opportunity requires a well experienced and highly organised individual to own the operational performance and lead your teams to deliver industry leading customer service and achieve the businesss objectives.

• If youre the type of person who values and nurtures relationships, takes note of peoples key strengths and knows exactly how to use this to your advantage to help find solutions, then youre already ahead of the game.

• A critical eye for detail and strategic way of thinking will get you far in this role, while a genuine knack for sales and persuasive communication is sure to impress us.

• If you have a proven track record of achieving positive results in the BPO sector, then take this moment to apply today.

• You will be required to work night shift, times between 14:00 to 04:00 SA time.

What youll be doing:

• Ensuring optimisation of best practice to deliver a best in class operation in all work streams

• Identifying opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business objectives

• Managing budget to optimise P&L, holding a balance sheet on key roles and ensuring that the commercial principles are adhered to

• Developing, measuring and reporting on key account objectives

• Ensuring change control framework is adhered and reported, feeding into the monthly invoice cycle

• Supporting people objectives with regards to recruitment, training, quality and driving engagement

• Ensuring compliance framework standards and policies are met and adhered to - Growing and developing your people

• Communicating key messages within the campaigns by working with the management team and our ambassadors

• Acting as a lead and working closely with clients, key internal and external stakeholders across regions and other support areas to ensure alignment of plans and initiatives.

What Youll Need:

• 5 years experience in a senior Operations Manager position

• Previous telecommunication experience - advantageous

• Previous North American experience - advantageous

• Previous sales experience - advantageous

• Excellent communication and negotiation skills

• Demonstrate prior experience within either retail or financial services sectors and a solid knowledge of regulated industries

• Experience in shaping and formulating operational strategic plans

• Demonstrable experience of senior stakeholder management

• Ability to deliver agreed programmes of work and embed initiatives for improvement

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Information :

• Company : Concentrix
• Position : Associate Director
• Location : Durban, KwaZulu-Natal
• Country : ZA