Call Center agent

Job Description Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in Motovantage, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Nows the time to imagine your potential in a team where experts come together and ignite effective change. To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Are you someone who can:

• Process Cancellations: Efficiently manage cancellation requests from customers, ensuring all necessary information is collected and documented.
• Customer Communication: Communicate with customers regarding their cancellation requests, providing clear information about policies and any potential refunds.
• Data Management: Maintain accurate records of cancellations in the companys database, ensuring compliance with company policies.
• Problem Resolution: Address any issues or disputes related to cancellations, working to resolve them in a timely manner.
• Reporting: Generate reports on cancellation trends and customer feedback to help improve services and policies.
• Complete and Manage cancellations through the case and emails process.
• Assist where necessary with the development of processes to provide continual service improvement.
• Investigate and resolve customer cancellation issues.
• Processing of all cancellations of warranty, service, maintenance, VAPS and BLM.
• Ensuring that all required documents are collected for the cancellation process.
• Accurate calculation and processing of all refunds.
• Compile Refunds report every morning for approval and accuracy of data and make sure all refunds screenshots are available when submitting for approval.

Skills and Qualifications:

• Communication Skills: Strong verbal and written communication skills to interact effectively with customers and team members.
• Attention to Detail: Ability to manage data accurately and ensure all cancellation processes are followed correctly.
• Customer Service Orientation: A focus on providing excellent service and support to customers.
• Problem-Solving Skills: Ability to handle difficult situations and find solutions that satisfy both the customer and the company.

You will be an ideal candidate if you:

• Have Matric
• 2 to 3 years working experience in similar role.
• Call Centre experience beneficial.
• Strong administrative ability

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Have a proven successful sales track record.
• Thrive in a collaborative environment.

Are you interested to take the step? We look forward to engaging with you. All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. For us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 09/04/25 All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Information :

• Company : FirstRand
• Position : Call Center agent
• Location : Johannesburg, Gauteng
• Country : ZA