Call Centre and Admin Support officer

The Call Centre & Administration Support Officer plays a crucial role in managing daily operations at our school, ensuring smooth communication, exam administration, and accurate financial record-keeping. This role involves handling call center duties, overseeing internal and external exam administration, managing the online school platform, and maintaining up-to-date accounting records. EXPERIENCE IN A SCHOOL ENVIRONMENT WILL BE AN ADVANTAGE!

Key Responsibilities:

1. Call Center & Communication

• Serve as the primary point of contact for parents, students, and external stakeholders.
• Answer inquiries via phone, email, and in-person, providing accurate information.
• Maintain a log of inquiries and follow up as needed.
• Assist in marketing efforts by providing information on school programs and admissions.

2. Exam Administration

• Coordinate and manage internal and external examinations (registration, scheduling, and logistics).
• Ensure compliance with exam board regulations and policies.
• Prepare and distribute exam timetables and results.
• Maintain secure handling and storage of exam materials.

3. Online School Administration

• Oversee the operation and maintenance of the schools online learning platform.
• Assist teachers and students with technical support and troubleshooting.
• Ensure online course materials and student records are up to date.
• Monitor student engagement and report any issues to the Principal.

4. Accounting & Financial Administration

• Update and maintain accurate accounting records, including tuition payments, fees, and expenses.
• Assist in preparing financial reports and reconciling accounts.
• Handle invoicing, payment tracking, and liaise with parents regarding financial matters.
• Work with the schools accountant to ensure compliance with financial policies.

5. General Administrative Duties

• Maintain organized records of student enrollment, attendance, and school operations.
• Assist in organizing school events and meetings.
• Ensure smooth day-to-day administrative operations of the school office.

Job Type: Temp to permContract length: 12 months

Ability to commute/relocate:

• Fourways, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• 1. Provide us with an updated CV with passport photo 2. An updated list of 3 references with contact details. 3. Your legal status with notice period if employed 4. The reason for applying for the position. 5. Your current salary and salary expectation.

Education:

• Bachelors (Preferred)

Experience:

• Call centre & administration: 3 years (Required)

Language:

• English home language (Required)

License/Certification:

• Drivers license (Preferred)
• Degree or Diploma (Required)

Location:

• Fourways, Gauteng (Preferred)

Work Location: In person

Application Deadline: 2025/04/15Expected Start Date: 2025/05/01

Information :

• Company : Lonehill International Academy
• Position : Call Centre and Admin Support officer
• Location : Fourways, Gauteng
• Country : ZA