Change Consultant (VAS)

The Change Consultant will be the coordinator to act as a bridge between different departments, streamlining efficiency and delivery of VAS objectives.

Key Responsibilities:

• Assess and plan change interventions for tier 1 group systems project implementations
• Identify training and project communication needs

VAS, Hi and Fintech co-ordination

• Ensuring that all strategic goals from different product owners are planned and aligned managing the annual Calendars of Business as usual changes as well as new initiatives launching.
• Coordination with heads of function and Change Management to plan, organise and track projects ensuring deadlines are met
• Identifying and resolving issues and bottlenecks or conflicts in project dates.

Learning architecture Development and Implementation

• Identify, develop, and implement the appropriate learning architecture (Systems, platforms,learning methodologies/approaches) for the VAS, hi and Fintech projects
• Continuously improve the standards and processes for implementation and maintenance
• Optimise learning processes for efficiency through continuous reviewing and evaluation
• Develop and execute training implementation plans, including drafting communications, managing the translation process, liaising with SMEs

Content Design

• Produce, edit, and deliver engaging training content through web-based, instructor-led, and virtual classroom learning formats.
• Design and develop learning outcomes assessment activities, including assessment questions, scenarios, and simulations.

Stakeholder Management/Partnerships:

• Engage with stakeholders to ensure that individual, brand and business needs are identified within the project scope
• Partner with stakeholders to ensure that learning delivery has minimal impact on the day-to-day business operations
• Work with Change Lead and SMEs to develop course content using appropriate instructional design including digital learning

Manage Team Subject Matter Expertise

• Deliver instructor briefings, instructor skills training and train-the-trainer events to facilitators on an ongoing basis and as required for new releases and system updates
• Serve as first point of call for queries regarding training content and execution

Conduct Change Training Interventions

• Presents solution information utilizing course materials to the brands
• Conducting solution re-enforcement sessions to encourage adoptions and accurate utilization of the products and systems.

Qualifications and Experience:

• A relevant tertiary qualification
• Knowledge of the TFGs ADKAR change methodology
• At least 3 years of experience in Change Management processes and procedures
• Prior experience in systems project implementation.

Skills:

• Change Management Expertise
• Negotiation skills
• Communication skills
• Systemic thinking
• Stakeholder Management
• Ability to analyse alternative and recommend solutions
• Strategic Thinking
• Projection Management

Behaviours:

• Business Insight - applies market and business insights in order to drive organisational objectives
• Collaborates - effectively works with others to achieve shared goals
• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Decision Quality - consistently makes timely, well-rounded and informed decisions
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Information :

• Company : The Foschini Group
• Position : Change Consultant (VAS)
• Location : Western Cape
• Country : ZA