Claims Assessor

Job Title: Claims Assessor

Report Line: Manager: SADC & Claims Projects

Department: SADC Claims

Location: Office Based: Somerset Office Estate, Roodepoort

Job Type: Permanent

Reference: LW030/2025

Purpose of the Role:

The purpose of this role is to fulfil a specialist function in respect of claims handling aligned to our SADC business operating procedures. LEZA seeks to employ a Claims Assessor to achieve optimal customer satisfaction through the rendering of excellent service by assisting Members to be in the best position they can be through professional legal representation.

You will be responsible for:

• Rendering general legal advice and claims assistance to SADC Branches and Members.
• Assessing claims and administering claims files (discharging Company policy obligations in accordance with service levels and adhering to Key Performance areas).
• Liaising with SADC Attorneys and branches.
• Ensuring effective assessments of confirmation of cover, repudiation and payment requests.
• Communicating effectively as well as providing feedback when dealing with both clients and attorneys.
• General administration duties, e.g.; diarising of files, drafting correspondence, perusing incoming correspondence, processing of accounts timeously and data capturing.
• General hub duties as requested.
• Assisting with ad hoc tasks as and when required.
• Taxation and due diligence of Simplified Only tariff invoices.

Qualifications and Experience Required:

• Minimum of 2 - 3 years legal experience, Articles or pupillage will be advantageous.
• Completed LLB /legal degree.
• Working knowledge of legal proceedings - criminal, civil, and labour experience.
• Good policy application and claims procedure knowledge.
• Attending to complaints and regulatory/compliance reporting.
• Knowledge of Magistrates Court and High Court tariffs and application thereof.
• Typing experience.
• Computer literate.
• Good communication skills.
• Empathy and patience in dealing with Members.
• Good people skills.
• Good consultation skills.
• Able to liaise professionally and effectively on all levels.
• Problem solving abilities and negotiation skills.
• Must be able to read, write and speak English. Setswana and Afrikaans will also be advantageous.

Skills and Competencies Required:

• Professional knowledge.
• Managing work (including Time management).
• Building customer loyalty and customer focus.
• Communication.
• Judgement and problem solving.
• Follow-up and feedback.

LEZA is committed to protecting your privacy. Your information will be used properly, lawfully, securely and transparently for the purpose of recruitment processes. LEZA has implemented appropriate technical and organisational information security measures to help keep your information secure, accurate and current.

Please note that LEZA applies all recruitment and selection processes to the requirements of the EE plan and is committed to transformation.

If you have not received feedback from us within two weeks of submitting your application, please consider it unsuccessful.

Job Type: Full-time

Work Location: In person

Information :

• Company : LegalWise South Africa
• Position : Claims Assessor
• Location : Roodepoort, Gauteng
• Country : ZA