Client Service Consultant

At Curro,we care. Client Service Consultant Curro Head Office Vacancy Reference: 23911

Be the backbone of Curros success! Were seeking experienced non-teaching professionals to support our educational mission. If you thrive in a fast-paced environment and love contributing to learner growth, youre who were looking for!

What are we looking for? We are looking for someone with the following experience, qualifications and /or skillsets:

• Grade 12.
• Call Centre / Customer Service Certificate advantageous.
• 1 to 2 years relevant experience in a service centre/back office/helpdesk (beneficial).

The responsibilities are:

Handling Calls

• Ensure calls are answered promptly and professionally.
• Adhere to the call handling quality standards.
• Actively engage with the client, listen attentively and elicit the necessary information required.
• Ensure that the information provided is accurate and includes the expected time of delivery and to enable clients to take appropriate action.
• Ensure that all calls (internal/external) are logged and allocated a reference number.
• Log queries that require further administration and action to the correct handover point.
• Do everything possible to resolve the clients issue and drive first call resolution in order to prevent repeat calls.
• Display teamwork to ensure call volumes are managed efficiently.

Quality of Client Query Management & Administration

• Adherence to all processes and procedures from commencement to closure of call.
• Adhere to implemented scripts (canned message).
• Respond to leads and transfers timeously (SLA???).
• Work according to the call center operations in accordance with the system performance.
• Identifying and resolving customer problems.
• Preparing and completing administrative functions related to the call.
• Seek to exceed client satisfaction.
• Ensure that all queries and/or complaints (internal/external) are logged and allocated a reference number.
• Investigate all queries/complaints, troubleshoot, liaise with the relevant department(s) or schools, pursue all avenues, agree on corrective action, own the query (regardless of the complexity) and follow up to resolve, within the defined service level.
• Keep clients updated on the progress made.
• Capture complete notes (of all interactions) on the relevant system.

General

• Stay up to date with the relevant information and knowledge of all Curros products, policies, procedures and processes to provide accurate information to clients and learners.
• Attentively read all communication (including emails), clarify & apply.
• Steer away from negligence, non-conformance, call/contact/query avoidance, dissolving calls/contacts/queries.
• Maintain a high level of housekeeping in own area.
• Ensure all admin duties are up to date and filed for future reference.
• Adhere to safety and evacuation drill in your immediate area and request training if you are not familiar with the requirement.
• Avail and grow self to assist in the Marketing & Communications Department and/or School Projects, as and when required.

The successful candidate will start on 01 June 2025.

Read more about where you will work

Please apply before 06 May 2025.

Curro is an equal-opportunity employer, and therefore preference will be given to EE candidates. P.S Please view your profile for progress on your application. If you have not had any feedback from the school within two weeks of the closing date of this advert, accept that you were not successful for this position. But dont be dismayed, next time it might be you. Due to the high volume of applications, only shortlisted candidates will be communicated with. Curro reserves the right not to make an appointment. NB: Please remember and take note before applying that this is a Permanent position. NB: Please note that if you are found to apply for two or more positions that you do not qualify for in the least, you will be blocked from the system for 30 days. This is due to a large volume of applicants who are abusing the system.

Information :

• Company : Curro Holdings Ltd
• Position : Client Service Consultant
• Location : Cape Town, Western Cape
• Country : ZA