Client Support Specialist

Location: Johannesburg

A leading payment aggregator and provider of Secure Payment Solutions is looking for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment. As a key entry point for networks and billers, the role will provide support across various business development and sales functions.

This role requires quick turn around times and willingness to assist with various tasks impacting client relationships.

Responsibilities will include:

• Onboarding of our clients billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and KYC checks, and uploading of all supporting information).
• Identify correct onboarding process for billers and direct accordingly.
• Manage various portals and inboxes, ensuring compliance with specifications for applications.
• Escalate any issues to the Customer Relationship Manager where applicable.
• Updating of biller details on the Onboarding and Integrations workflow system.
• Perform compliance checks on billers requesting changes to their current profile.
• Forward relevant documentation to Accounts department for sign-off.
• Assist with preparing Tender files according to our clients standard for Tenders.

Minimum Requirements:

• 3 - 5 years experience in a similar customer support role.
• Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots).
• Experience in the Financial Services industry with focus on the payments industry is advantageous.
• Valid drivers license and reliable transport.
• Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.

Information :

• Company : Liquid Thought
• Position : Client Support Specialist
• Location : Johannesburg, Gauteng
• Country : ZA