Customer Success Representative

Did you know? Quicket provides Africas leading ticketing, streaming, and fundraising technology platform. With millions of users across the continent, we drive growth in the business, entertainment, cultural, and social sectors, creating jobs and boosting incomes, for individuals and businesses alike. But we dont stop there. We believe in equal access and diversity, and strive to make experiences accessible and enjoyable for all. Lets make a difference together!

Insight into the Quicket culture:

We are a dynamic group of individuals who value altruism, curiosity, pioneering, respect, and team spirit. We put our customers needs first. We get things done right, done quick(et)ly, and in a fun, friendly, and honest way.

We are looking for a: Customer Success Representative who is passionate about providing exceptional customer experience, and thrives in a fast-paced environment where their problem-solving skills and communication prowess shine.

Responsibilities for this role are:

• Professionally handle incoming calls and emails from customers and ensure that issues are resolved timeously and efficiently.
• Direct calls and emails, including requests and unresolved issues, to the relevant department or resource when needs be.
• Meet defined Key Performance Indicators (KPIs) and capacity targets.
• Assist in identifying opportunities to drive process improvements that positively impact the customer experience.
• Capture notes in the CRM system to provide customers with a more personalised experience.
• Continuously find ways to improve the customer experience.
• Own customer queries from start to finish - go above and beyond to make their day!

Requirements

The ideal person for this role has:

Experience and Education

• A minimum of one to two years of experience in a similar position

Skills and Traits

• Self-starter with a passion and knack for being a peoples person
• Excellent written and verbal communication skills
• Ability to work effectively in a team
• Excellent telephone etiquette
• Computer literate/tech savvy
• Organised with a can-do attitude
• Strong work ethic and target driven

Benefits

In addition to being a part of a lively community, here are a few more Quicketeer benefits:

• Competitive pay
• Free Friday lunch from UberEats
• The day off on your birthday
• Access to mission-aligned upskilling and courses
• Great coffee and good vibes!

Are you who were looking for? APPLY NOW and become a Quicketeer!

Job Type: Full-time

Information :

• Company : Quicket
• Position : Customer Success Representative
• Location : Cape Town, Western Cape
• Country : ZA