Key Accountabilities/ Principle Responsibilities Ensure that all station staff carry out and perform their duties strictly in accordance with the contracts Quality Management System encompassing:
- The Clients Rules
- Customer Relations
- Cash Management Procedures
- Passenger Management Procedures
- Security Procedures
- Cleaning Procedures
- Health and Safety Procedures
PRIMARY DUTIES Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems Inform customers of route, timetable and fare system information Distribute public information communication material Assist universal access passengers Be polite and always display a passenger friendly attitude (even when not on shift and in uniform) Comply with and implement all tasks and procedures as detailed in the Passenger Management Procedures Protocols: Monitor fare evasion and fraud control Clear busses during service and events Ensure that cards of all passengers are checked and valid Ensure effective gate control Register complaints and record incidents in the security occurrence book and report item to the station co-ordinator Recording of passenger numbers when required Provide MyConnect Card product information and knowledge on how the system works Wayfinding to key destinations in the vicinity of the Stations and stops Queue management at kiosks All other transport related relevant information such as links to other public transport services such as rail Operate sliding doors and ensure that its closed when no services are at the station/platform Responsible for passenger queues and layout of barriers in compliance with OHS Always adhere to the prescribed uniform code and name tags Ensure working areas are kept neat and tidy Ensure that handover takes place at end of shift HSEQ compliance, awareness, and checklists Comply with all instructions and requests from station management and supervisors
SECONDARY DUTIES Multi skilled to provide cashier and validator services Assist with special events and monitor crowd control Monitor tap-in and tap-out at entry and exit gates Co-ordinate operational equipment such as, loud hailers, counters and radios if and when required. Any duties as requested by the management from time to time to ensure no disruptions to operations
Key Skills and Experience Grade 12 Good knowledge of all Clients products Previous experience in a customer relationship environment Computer literacy Understand the importance of good customer relationship skills
People and Management Skill Excellent customer care skills Good communication skills in both written and verbal format Interactive personality with the ability to communicate with diverse groups of people across all levels Good attention to detail Take ownership of tasks Calm disposition
Additional Responsibilities and Skills The employee acknowledges that all duties performed will reflect on the brand and will directly impact the business as well as product provided. The employee will always thus act in a professional manner and ensure necessary steps are taken to mitigate
It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required. Interested? Submit your CV now. All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act. We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic. Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated. By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes. For information on AFMS Group, including more information on our company culture, visit our website at www.afmsgroup.co.za. Please note, relocation costs will not apply If you dont hear from us in 14 days, consider your application unsuccessful. Applications to be addressed to Matthew Toontjies: [email protected] Closing Date for applications: Thursday, 20 March 2025, by 16h00
Information :
- Company : AFMS Group
- Position : Customer Support Services Agent
- Location : Cape Town, Western Cape
- Country : ZA
