Desktop Support Manager

Afgri | Centurion, Gauteng | ZA
The Desktop Support Manager is responsible for overseeing the IT support team to ensure smooth operation and maintenance of end-user computing environments. This role involves managing IT assets, resolving technical issues efficiently, and implementing best practices to optimize support services. The manager will also focus on leadership, process improvement, and strategic planning to enhance IT service delivery and user experience.

Minimum Requirements

  • Bachelors degree in Information Technology (IT), Computer Science, or a related field (preferred).
  • Diploma in IT, Computer Science, or a related field (for candidates with extensive experience).
  • ITIL Foundation certification.
  • Microsoft Certified.
  • CompTIA Network+.
  • CompTIA Security+.
  • 5-8 years of IT support experience.
  • Hands-on experience in desktop support, helpdesk, or IT technical support.
  • 2-5 years of leadership and management experience in IT support.
  • Experience with ITIL frameworks, SLAs, and incident management.
  • Familiarity with enterprise-level IT infrastructure, remote support, and cloud-based systems (preferred).

Key Performance Areas

  • Contribute to the End User Computing technology strategy and roadmap.
  • Drive continuous improvement to enhance customer experience and environment stability.
  • Align IT strategy with business needs and provide technical advice on standards and policies.
  • Provide hands-on technical support to users.
  • Maintain a test lab for patching and testing.
  • Manage key infrastructure, including boardroom and training room equipment.
  • Ensure all actions are logged in the Service Desk System.
  • Participate in project execution and provide support documentation.
  • Report on project progress.
  • Appraise and provide feedback to Desktop Engineers.
  • Create a cohesive team culture and ensure staff availability.
  • Identify cost optimization initiatives.
  • Ensure all actions are logged and create performance reports.
  • Enforce desktop security policies.

Technical Competencies

  • Advanced hardware and software troubleshooting skills.
  • Expertise in Windows, macOS, and Linux operating systems.
  • Knowledge of end-user computing technologies (desktops, laptops, printers, mobile devices).
  • Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
  • Understanding of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi networks.
  • Experience with Active Directory, Group Policy, and user account management.
  • Strong knowledge of ITIL frameworks and ITSM tools (e.g., ServiceNow, Jira, Freshdesk, ManageEngine).
  • Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).

Behavioural Competencies

  • Leadership & Team Management skills.
  • Customer Service Orientation
  • Communication & Interpersonal Skills
  • Problem-Solving & Analytical Thinking
  • Adaptability & Resilience
  • Process Improvement & Innovation
  • Accountability & Ethical Conduct

Closing Date: 16 April 2025

Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful and are hereby thanked for their interest. The filling of these positions will be aligned to AFGRIs Employment Equity Policy.

Applicants are informed that in order to consider any application for employment, we will have to process your personal information.

A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes anothers personal information, such collection, retention, dissemination and use of that persons personal information must be done in a lawful and transparent manner.

In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the HR Processing Notice, which can be accessed and viewed on the AFGRI Group website, https://www.agh.co.za/which HR Processing Notice we request you kindly download and read.


Information :

  • Company : Afgri
  • Position : Desktop Support Manager
  • Location : Centurion, Gauteng
  • Country : ZA
Next Process

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Post Date : 2025-04-11 | Expired Date : 2025-05-11

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