Employee Success Manager

Position Overview:

As an Employee Success Manager( ESM) for Scaled Inc. , you will be tasked with

ensuring the success and retention of our external tech team. Scaled is a Staff

Augmentation firm specializing in providing Tech Experts to the Managed

Service Provider space in North America. The ESM will serve as a dedicated

internal resource providing guidance, and ongoing support to our full time Tech

Team. You will also be tasked with the facilitation of opportunities for

professional growth, job satisfaction, community engagement and overall

success of each Tech Team members career journey.

Key Responsibilities Include:

1.Technical Performance Management and Development of the Scaled Tech Team:

• Collaborate with Tech Team members and Client Success Managers to set clear technical performance expectations and provide ongoing feedback.
• Identify technical skill gaps, training needs, and career goals for individual employees, and assist in creating personalized development plans.
• Conduct technical evaluations and regular check-ins to assess progress,address concerns, and coordinate technical support.
• Coach Tech Team members regarding cultural differences and improved collaboration practices.
• Collaborate with HR as needed for performance issues.

2.Employee Engagement and Retention:

• Foster a positive work environment and culture within the Tech Team by organizing team-building activities, recognition programs, and events to promote employee engagement and morale.
• Monitor Tech Team satisfaction and proactively address any concerns or issues to improve retention rates.
• Act as a point of contact for Tech Team, addressing technical questions, concerns, and providing general support.
• Collaborate with HR regarding at risk team members.

3.Technical Community Building and Knowledge Sharing:

• Facilitate Pod interactions among Tech Team and Scaled community participation.
• Facilitate technical knowledge sharing among Tech Team, encouraging collaboration, best practice sharing, and innovation.
• Organize technical forums, brown bag sessions, within our online community to encourage learning and collaboration among the Tech Team.
• Help promote opportunities for recognition among tech community and achievements.

Requirements:

• Excellent verbal and written communication skills.
• The ability to effectively communicate and collaborate with Technical and
• Non- Technical team members in a cross-cultural environment.
• Demonstrated problem solving and conflict resolution abilities.
• Understanding of HR policies.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using relevant technical tools, systems, and platforms.
• Direct Supervisor: HR
• Full Time position: M-F, CSTAbility to multitask, prioritize, and manage time effectively.
• Proficiency in using relevant technical tools, systems, and platforms.

Direct Supervisor: HR

Full Time position: M-F, 8am-5pm CST USA

Information :

• Company : Scaled Inc
• Position : Employee Success Manager
• Location : Remote
• Country : ZA