Head of Operations and Impact Mr Price Group

The Head of Operations and Impact at Mr Price Foundation is a key leadership role responsible for driving operational excellence and maximising the social impact of the Foundations programs. This position requires a high-performance driven professional with a strong background in operations management and a deep understanding of impact measurement in the social sector.

Qualifications: Post Graduate qualification in Business Administration, Operations Management, Development Studies, Social Impact, Monitoring & Evaluation or related field (MBA/MBL preferred) Minimum of 10 - 15 years of experience in operations management and impact measurement, with at least 2 years in a leadership role Proven track record in implementing successful operational strategies in the non-profit or social impact sector Strong understanding of the South African development landscape and CSI best practices Understanding of South African NPO legislation and regulations, familiarity with B-BBEE codes and reporting and sustainable development goals (SDGs). Experience with data analysis, monitoring and evaluation methodologies
• Knowledge of program design methodologies, impact metric measurement, HR management, IT systems, legal compliance, and risk management in the non-profit sector

• Responsibilities: Operational Leadership · Oversee and optimise the operationalisation of the Mr Price Foundation strategy · Develop and implement operational strategies aligned with the Foundations strategy and goals · Ensure efficient resource allocation and utilisation across all programs · Implement and maintain robust operational systems and processes (standard procedures) Create and maintain operational policies and procedures that promote organisational effectiveness Establish and monitor key performance indicators (KPIs) for all Foundation programs Governance and Reporting Prepare comprehensive quarterly and annual board reports Coordinate and oversee board meeting preparation and documentation Ensure timely submission of all statutory reports and regulatory filings Maintain proper documentation of board decisions and follow-up actions Support the development of board governance frameworks and policies Impact Measurement and Evaluation · Design and implement a comprehensive impact measurement framework for all Foundation programs · Lead the collection, analysis, and interpretation of program data · Develop key performance indicators (KPIs) to track progress and inform decision-making · Prepare and present accurate impact reports to the Board, donors, and other stakeholders · Collaborate with the Communications department to produce the Foundations annual report Generate insights and recommendations based on impact assessment and research findings Develop impact reports for various stakeholders including donors and partners Contribute to the integration of learning outcomes into program design and execution · Program Support and Enhancement · Work closely with program teams to ensure operational efficiency and effectiveness · Identify opportunities for program improvement based on impact data and operational insights · Support the development and scaling of high-impact programs · Facilities Management · Oversee the management and maintenance of the Foundations physical facilities · Ensure a safe and productive work environment for all associates · Manage relationships with Mr Price Group Real Estate team and/or landlords Risk Management · Develop and implement a comprehensive risk management strategy · Identify, assess, and mitigate operational and programmatic risks · Ensure business continuity planning and crisis management protocols are in place · Legal and Compliance · Manage all legal aspects of the Foundations operations · Ensure compliance with relevant laws, regulations, and Foundation policies · Oversee contract management and intellectual property matters · Implement and maintain appropriate governance structures · Engage and collaborate with Mr Price Groups legal and company secretary offices · Technology Management · Lead the foundations technology strategy and digital transformation initiatives · Collaborate with Mr Price Group IP to ensure the Foundation has secure and efficient IT solutions · Oversee data management and digital security protocols Oversee the implementation of operational systems and technologies Ensure data management and reporting systems are effective Drive digital transformation initiatives where applicable Maintain information security and data protection measures Optimize operational processes through technology adoption · Human Resources Management · Oversee all HR functions including recruitment, onboarding, performance management, and employee development · Collaborate with Mr Price Group Peoples team to ensure compliance with labour laws and regulations · Foster a positive organisational culture aligned with the Foundations values · Team Leadership · Lead, mentor, and develop the operations and impact measurement team · Foster a culture of continuous improvement, innovation, and learning · Manage team performance and professional development

Information :

• Company : Mr Price Group
• Position : Head of Operations and Impact Mr Price Group
• Location : Durban, KwaZulu-Natal
• Country : ZA