Hotel Front Desk Agent

About Us:

We are a luxury hotel seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay with us is memorable.

Responsibilities:

- Welcome guests and complete check-in and check-out procedures

- Manage room assignments and key card issuance

- Handle guest inquiries, complaints, and resolve issues promptly and professionally

- Process guest payments and maintain accurate records

- Maintain knowledge of hotel services, facilities, and local attractions

- Perform other duties as required

Requirements:

- Previous experience in a hotel front desk or customer service role

- Certification/Diploma in hospitality or customer service

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Basic computer skills and knowledge of hotel management software.

- Flexibility to work varying shifts, including nights, weekends, and holidays

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, please submit your application, including your resume and a cover letter, to gm@theatlanticaffair.co.za

Job Types: Full-time, Part-time

Work Location: In person

Application Deadline: 2025/04/21

Information :

• Company : Atlantic Affair Boutique Hotel
• Position : Hotel Front Desk Agent
• Location : Cape Town, Western Cape
• Country : ZA