Human Resources Shared Services Admin

Summary:

Under general direction, organizes, and manages assigned functional areas of the Human Resources program including electronic processing, benefits, training and development, and employee relations. Responsible for accurately and efficiently managing and processing data within a Human Resources department, typically involving tasks like entering employee information into systems, verifying documents, reviewing payroll details, and ensuring compliance with HR policies, requiring strong attention to detail and proficiency with computer systems. Serves as the liaison with Payroll and Operations in all matters to ensure compliance with Company policies, State, and Federal laws.

Essential Duties and Responsibilities:

Responsible for accurately managing and processing administrative data within specified timeframes for the Human Resources department while ensuring adherence to employment laws and regulations regarding employee data.

Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.

Document verification and review of employee documents like I-9 forms, unemployment claims, and company policy acknowledgements for accuracy and completeness.

Processing workorder transactions such as department changes, salary changes, promotions, transfers, performance reviews, and terminations while efficiently managing large volumes of data.

Administers and maintains unemployment responses, hearings, and claims in compliance with US State laws.

Other duties may be assigned.

Competency:To perform the job successfully, an individual should demonstrate the following competencies:

Data Entry Accuracy - Attention to detailand high level of precision when entering data into systems and the ability to identify and correct errors in data entry and document review

Communication Skills - Clear communication with employees and other HR team members regarding data queries.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Uses reason even when dealing with emotional topics.

Interpersonal and Oral Communication Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills; Participates in meetings.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well;

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Approaches others in a professional manner; Reacts well under pressure; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions; Asks for and offers help when needed.

Education and/or Experience:

· High School Diploma or GED required

· Human Resources experience and/or training required

· Secondary Education preferred

Computer Skills:

To perform this job successfully, an individual must have knowledge of

· HR management systems (HRIS) platforms

· Strong Excel

· Power point

· Word skills

· Excellent typing skills

Job Type: Full-time

Work Location: In person

Information :

• Company : Advanced Call Center Technologies, LLC
• Position : Human Resources Shared Services Admin
• Location : Johannesburg, Gauteng
• Country : ZA